Customer Contact & Repairs Coordinator

Wiltshire Council; Salisbury; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Wiltshire Council is seeking a Customer Contact Officer in Salisbury. You will manage repair requests, diagnose issues, prioritise tasks and coordinate with surveyors and contractors to resolve problems for tenants. The role requires strong administrative experience and proficient use of MS Office within a hybrid working model.

Hours are 37 per week, with a salary of £28,153–£29,542 per annum. The position involves data recording, reporting and invoicing tasks, and you will engage with customers

Qualifications

• Strong administrative background and excellent working knowledge of MS Office.

Responsibilities

• Record accurate repair requests and prioritise tasks.
• Authorize emergency works and identify rechargeable repairs.
• Coordinate with surveyors and contractors, monitor progress and assist tenants in resolving minor issues.
• Schedule appointments, handle invoice payments and ensure data recording and reporting.

Skills

Administrative experience

MS Office

Tools

MS Office

Job description

Wiltshire Council is seeking a Customer Contact Officer in Salisbury. You will manage repair requests, diagnose issues, prioritise tasks and coordinate with surveyors and contractors to resolve problems for tenants. The role requires strong administrative experience and proficient use of MS Office within a hybrid working model.

Hours are 37 per week, with a salary of £28,153–£29,542 per annum. The position involves data recording, reporting and invoicing tasks, and you will engage with customers