Building Control Business Support Officer

Wiltshire Council; Chippenham; Hybrid; GBP 33,000 - 34,000; Full time

Job summary

Wiltshire Council is seeking a Building Control Support Officer within the Building Control and Planning Technical Support Service. You will assist across Wiltshire by checking plans and documents, registering building control applications and helping customers with building regulations.

This role requires strong customer service, communication and IT skills, including proficiency in Microsoft Office. Reading plans, solving problems, and handling administrative tasks are essential as you work

Qualifications

• Strong customer service, communication and IT skills.
• Ability to read plans, solve problems and manage administrative tasks.
• Experience handling customer queries related to building regulations is preferred.

Responsibilities

• Check plans and documents across Wiltshire Building Control.
• Register building control applications and process related paperwork.
• Respond to customer queries relating to building regulations.
• Provide high quality customer service in a busy environment.

Skills

Customer service

Communication

Reading plans

Problem solving

Administrative tasks

Education

None

Tools

Microsoft Office

Job description

Salary: £28,153 - £29,542 per annum

Hours per week: 37 hours

Interview date: Week Commencing 14 October 2026

Our Building Control and Planning Technical Support Service is looking for a Business Support Officer. The Building Control Service ensures construction projects meet building regulations through inspections, assessments, and safety checks.

The team also handles issues such as dangerous structures, unauthorised work, fire risk assessments, and maintains professional qualifications through ongoing training.

As a Building Control Support Officer, you will work across Wiltshire checking plans and documents, registering building control applications and responding to customer queries relating to the building regulations.

This role is responsible for providing high quality customer service at all times for this income generating service.

This role requires strong customer service, communication, and IT skills, including proficiency in Microsoft Office. The successful candidate will have relevant customer facing experience along with the ability to read plans, solve problems, manage administrative tasks and work effectively both independently and as part of a team.
Attention to detail, workload prioritisation, and the ability to handle challenging situations in a busy environment are also essential.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

John Fuggle, Building Control Manager, [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.