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ESHT; Peacehaven; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS pension

Staff restaurants

Onsite nurseries

Accommodation

Onsite parking

Job summary

East Sussex Healthcare NHS Trust is seeking an Appointments Booking Clerk to join the Conquest Hospital outpatient booking service. The role involves ringing patients, agreeing appointment dates and handling a rostered telephone session, with hours 8am–6pm, Monday to Friday in shifts of 08:00-16:00, 09:00-17:00 and 10:00-18:00, plus weekend rota.

We offer NHS pension, auto-enrolment to Temporary Workforce Service, on-site nurseries, staff restaurants and accommodation, with access to Employee

Qualifications

• Excellent communication skills.
• IT knowledge.
• Ability to work on own initiative and as part of a team.

Responsibilities

• Answer and book patient appointments by phone.
• Agree dates with patients and maintain rosters.
• Work within outpatient booking service to tight deadlines.

Skills

Excellent communication

IT knowledge

Team player

Job description

Appointments Booking Clerk | East Sussex Healthcare NHS Trust

An exciting opportunity has arisen within our booking office. We currently have full time and part time vacancies for Appointments Booking Clerk to be based at the Conquest Hospital, within the Outpatient Booking Service, in East Sussex Healthcare, NHS Trust.

The department provides a fast and responsive outpatient, appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs, of the department. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. The hours of the service operate between 8am – 6pm Monday - Friday, in shifts of, 08:00-16:00, 09:00 -17:00 and 10:00-18:00, with weekend work 9am – 12 noon on a rota basis.

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust,

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

This advert closes on Tuesday 8 Sep 2026