Booking Clerk

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Development opportunities

Recruitment support

Staff benefits including EAP

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Booking Clerk to support patient scheduling within the Adult Audiology Team. The role covers RDH and FNCH sites with options for full-time, part-time or job-share arrangements.

Responsibilities include booking and rescheduling appointments, general clerical duties, and providing frontline reception support. Applicants should be experienced in busy environments and IT systems, with strong communication and organisational

Qualifications

• Excellent communication across staff and patients.
• Strong organisational/time management with the ability to multi-task.
• Experience with IT systems and appointment scheduling; training provided.

Responsibilities

• Manage booking and rescheduling of patient appointments.
• Provide administrative support to the Audiology Team.
• Handle reception duties and data entry across multiple sites.
• Work across RDH and FNCH sites as required.

Skills

Communication

Organisational skills

IT literacy

MS Office

Data handling

Team work

Education

GCSE English & Maths

Tools

IT systems

Appointment systems

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Booking Clerk

The closing date is 22 September 2026

We require an enthusiastic, organised and flexible individual to support patient scheduling within the Adult Audiology Team at University Hospitals of Derby and Burton (UHDB) NHS Foundation Trust.

The Department is based at RDH but also has a satellite service at FNCH in town and delivers services across multiple community locations.

Responsibilities of this role are focussed around booking/rescheduling patient appointments, administration and clerical duties supporting the wider Audiology Team.

Working across both RDH and FNCH sites will be a requirement.

Options for full time, part time or job share are possible.

Main duties of the job

Applicants must be excellent communicators with the ability to liaise with colleagues and patients. Essential qualities are strong organisational/time management skills with the ability to multi-task and work under pressure. Flexibility is required as the post holder will be required across the two main sites.

Applicants should have demonstrable experience of working in a busy customer-focused or care environment or have call handling/reception experience. Applicants must be experienced in using IT systems and/or appointment systems although training will be given.

Core skills/qualifications include: educated to English Language and Mathematics at O' level/GCSE level, IT literacy, good written and verbal communication skills, the ability to work as part of a team and individually, with minimal supervision.

Closing date of applications: 22th September 2026

Interview date: 6th October 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts

We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Communication

• Demonstrates the experience and ability to communicate across different staff groups both verbally and in a written form

Experience & Knowledge

• A recent knowledge and understanding of administrative procedures.

IT Literacy

• Demonstrates experience working with different IT systems and managing data
• Good working knowledge of MS Office
• Experience handling multiple data sources (across IT systems and paper based)

Organisational Skills

• Demonstrates experience and the ability to prioritise their own workload
• Demonstrates experience managing multiple tasks

QualificationsEducation, Training and Qualifications CPD Requirements

• Good standard of English and Maths GCSE or equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

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