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Maidstone and Tunbridge Wells NHS Trust; Pembury; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

27+ days annual leave

NHS Pension Scheme

Blue Light card eligibility

Flexible working options

Job summary

Maidstone and Tunbridge Wells NHS Trust is seeking a CAU Booking Clerk to join the General Surgery team. You will book outpatient appointments, manage waiting lists and respond to patient queries in a busy hospital setting.

Excellent customer care is essential; training will be provided on the trust's access policy and 18-week RTT pathway. Knowledge of Word/Excel is preferred; prior healthcare admin experience is advantageous but not essential.

Qualifications

• Excellent customer care skills
• Healthcare administration experience is advantageous but not required
• Knowledge of NHS access policy and RTT pathway is helpful

Responsibilities

• Book outpatient appointments and manage waiting lists
• Assist with patient queries in a busy department
• Collaborate with medical secretaries, clinicians and management to ensure appropriate patient handling

Skills

Customer care

Tools

Microsoft Word

Microsoft Excel

Job description

CAU Booking Clerk - General Surgery | Maidstone and Tunbridge Wells NHS Trust

This is an excellent opportunity to gain experience within our CAU Booking team. Booking outpatient appointments, managing waiting lists and helping with patient queries as part of a busy department based in a large Acute Hospital Trust.

The General Surgery service hours are 8.00am - 6.00pm Monday - Friday, therefore your working pattern will be between these hours.

You will be working closely with other team members,medical secretaries, clinicians and management team to ensure patients are managed appropriately.

You will need to have excellent customer care skills; extensive training will be provided to gain a thorough understanding of the trusts access policyand the 18-week RTT pathway guideline.

Previous healthcare administration would be an advantagebut not essential for the advertised role as training will be given. Knowledge of using Microsoft Word and Excel would be preferable. Our General Surgery team will offer you a supportive, friendly working environment where you will gain experience of an NHS administration format.

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex.With a dedicated and diverse team of over 8,000 staff we are proud to offerspecialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?

We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Click hereto hear what our staff say.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leaveplus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more,additional benefits can be found in the benefits documents below

We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your applicationfor errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check atStandardLevel.

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

This advert closes on Thursday 17 Sep 2026