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YHG; Middlewich; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Contributory pension

Healthcare plan

Discount scheme

Gym membership discount

Job summary

Willowmere in Middlewich is seeking a Retirement Living Services Assistant to provide proactive administration and customer-facing support within Your Housing Group's Willowmere scheme. Based on site, you will greet visitors, signpost residents, and work with the wider team to help older people live independently with a friendly, person-centred approach.

The role is 35 hours per week, based on-site at Willowmere, with a two-week rota and alternate Saturdays.

Qualifications

• Experience of working in an office environment.
• Strong organisational skills.
• Collaborative team player with a customer-first mentality.
• Excellent communication and accuracy in work.

Responsibilities

• Provide on-site administrative support at Willowmere.
• Greet customers and visitors, signpost to services and respond to enquiries.
• Support the wider team to ensure smooth running of the scheme and promote a friendly community.
• Deliver a high-quality, proactive administration service to older residents.

Skills

Office experience

Organisational skills

Customer focus

Communication skills

Team player

Job description

Job Title: Retirement Living Services Assistant

Contract:

Permanent

Location:

Weekly Hours:

Full time – 35 hours per week

So…. What is this role exactly?

This is an exciting opportunity to join our team at Willowmere

Retirement Living Scheme inMiddlewich and deliver a high quality, customer focused and proactive administration service that meets the needs and requirements of older people

. The role is predominantly a customer facing role providing opportunities to make a real difference to our customers’ lives.

As part of the Willowmere team you will provide support and signposting to our customers; and work with the wider team to ensure the smooth running of the scheme, promoting a friendly, vibrant community enabling our customers at Willowmere to live independently.

One of the wonderful things about this role is the variety, no two days will be the same! Customer support is key to this role - you will be the face of the organization, dealing in person with customers, visitors and external partners.

We are looking for someone with excellent communication skills and a true people person, always on the lookout for opportunities to improve and enhance YHG’s service to our customers.

What will my working week look like?

You will be based onsite at Willowmere, situated in Middlewich. Your work hours will be 35 hours per week. We operate a two-week rota which includes working alternate Saturdays 10-2.

Week 1: Monday 8am to 5pm, Tuesday 8am to 2pm, Wednesday 8am to 1pm, Thursday 8am to 5pm Friday 8am to 5pm

Week 2: Monday 8am to 4pm, Wednesday 8am to 5pm, Thursday 8am to 5pm, Friday 8am to 5pm, Saturday 10am to 2pm

What will I be responsible for doing?

And what would make me stand out from the crowd?

To be successful as an Administrator, here at YHG, you will need to be able to demonstrate

• Experience of working in an office environment
• Strong organisational skills

Ideally you will be a….

Collaborative team player with a customer first mentality

• Resilient and adaptable, able to prioritise a busy and reactive workload
• A great communicator, with excellent attention to detail.

This role is really suited to someone who likes to interact with customers and deliver a people centric service, particularly to older people, who can deal with a wide range of situations with empathy, sensitivity and diplomacy.

That all sounds great, what’s in it for me?

In return we offer £24,479.00 for a 35-hour week, and 26 days (pro rata) annual leave (holidays also increase with time served) plus Bank Holidays, plus our employee deal provides much more than just a competitive salary and holiday allowance.

Although you will be based at Willowmere you will also have access to Youggle House – our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date

Monday 5th October 2026

Your Housing Group values diversity and encourages applications from all communities.

Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG1