Independent Living Hub Assistant

CIH International Housing Group; Wythenshawe; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave

Enhanced pension scheme contributions

Health care plan

Job summary

Wythenshawe Community Housing Group is seeking an Independent Living Hub Assistant to provide a welcoming front‑of‑house service and essential administration within the Independent Living team. You will be the first point of contact for residents, visitors and partners, handling enquiries calmly while supporting daily operations.

You will assist residents with access to support, log repairs, coordinate meetings and manage room bookings, and help with tenancy signups and risk assessments.

Qualifications

• Experience delivering excellent customer service in reception/administration or housing context.
• Empathy for older and vulnerable people with strong communication skills.
• Good organisational skills, able to prioritise and stay calm under pressure.
• Ability to maintain confidential records and use IT systems responsibly.

Responsibilities

• Provide friendly, front‑of‑house service; respond to enquiries by phone, email, letter, face to face.
• Log repairs and coordinate with residents, colleagues and external agencies to resolve issues.
• Deliver accurate administrative support: record-keeping, documents, meetings, room bookings.
• Support tenancy sign‑ups, information provision, support plans and risk assessments.
• Monitor systems (CCTV, door entry, assistive tech) and test pendant alarms.
• Complete welfare checks and escalate concerns to management.

Skills

Customer Service

Reception

Administration

MS Office

GDPR

Fire Safety

Teamwork

Tools

Microsoft Office

Job description

The Vacancy

We're looking for an approachable and well‑organised Independent Living Hub Assistant to provide a welcoming reception and administration service within our Independent Living team.

You'll be an important first point of contact for residents, visitors and partners, responding to enquiries calmly and professionally while supporting the smooth day‑to‑day running of the service. This is a varied role for someone who enjoys helping people, working collaboratively and making a positive difference for older and vulnerable residents.

What you’ll be doing

• Providing a friendly and professional front‑of‑house service, responding to enquiries by telephone, email, letter and face to face.
• Helping residents access the right support, logging repairs and working with colleagues and external agencies to resolve enquiries wherever possible.
• Delivering accurate administrative support, including maintaining records, preparing documents, arranging meetings and managing room bookings.
• Supporting tenancy sign‑ups, customer information, support plans and risk assessments.
• Monitoring systems including CCTV, door entry and assistive technology, as well as programming and testing pendant alarms.
• Completing welfare checks, recognising changes in residents’ circumstances and raising concerns appropriately with management.

What we’re looking for

• Experience of providing excellent customer service, ideally within a reception, administration, housing or support environment.
• Strong communication skills, with empathy for older and vulnerable people and the ability to engage positively with people at different levels.
• Good organisational skills, with the ability to prioritise work, meet deadlines and remain calm under pressure.
• Confidence using Microsoft Office and other IT systems, with the ability to maintain accurate and confidential records.
• Ability to work independently, use initiative and contribute positively as part of a supportive team.
• A flexible, inclusive and reliable approach, with an understanding of GDPR, confidentiality and the importance of fire safety.

Please note, the successful candidate will be required to complete an enhanced DBS check (Adult's Barred).

Why this role matters

You’ll help create a welcoming, safe and well‑organised service for residents, ensuring enquiries are handled efficiently and colleagues have the information and administrative support they need. Through empathy, attention to detail and a one‑team approach, you’ll contribute directly to residents’ independence and overall experience of the service.

Application Deadline - Sunday 4th October

Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don’t wait!

Why join us?

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as:

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave
• Enhanced Pension scheme contributions
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
• Car Lease Scheme, Cycle to Work scheme
• Volunteering days in the local community
• We offer a Salary Sacrifice Pension option

Subject to eligibility criteria

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Awarded 'Investors in People' Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

About Us

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.

Awarded 'Investors in People' Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.

Benefits

• Flexible Working
• Real Living Wage
• Westfield Health
• Training and Development
• Recognition and Reward
• Volunteering within the local community