Read more

Rullion; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 36,000; Full time

Job summary

Rullion is seeking a proactive Credit Controller for a 6-month contract in the UK energy sector. You will contact customers to resolve debt, drive regular payments, and monitor performance against key metrics. Experience in B2B collections and cash forecasting is essential.

The role requires strong communication skills, IT literacy, and the ability to adapt in a dynamic environment. Join a team focused on sustainable solutions with a fast-paced daily workflow and clear escalation paths for

Qualifications

• Experience in B2B collections and cash allocation.
• Strong verbal and written communication with customers.
• Ability to prioritise workloads in a fast-paced environment.
• IT literate with good organisational skills.

Responsibilities

• Contact customers to resolve debt issues and collect payments.
• Monitor collection performance against business metrics and cash forecasts.
• Provide updates on debt, disputes, and customer responses with clear visibility.
• Analyse high-value accounts to maximise recovery and cash acceleration.
• Use Ticket Dashboard daily to manage allocated tickets within SLA.
• Lead by example to drive payment to terms and cash acceleration.
• Support escalations and further actions to recover outstanding cash.
• Identify and raise refund or query tickets to maintain accurate accounts.
• Reconcile single and multi-site customer accounts in B2B environment.

Skills

Credit control

B2B collections

Debt collection

Communication skills

Analytical thinking

Tools

Junifer

Ticket Dashboard

Job description

Contract: 6 Month Contract

Hours: 8-4pm/9-5pm

Join a dynamic energy provider dedicated to sustainable solutions in the UK.

We seek enthusiastic Credit Controllers

B2B debt collection, fast paced environment, opportunity to develop.

• Contact customers to resolve general debt issues and take regular payments.
• Responsible for the collection performance set against key business metrics and expectations.
• Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
• Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
• Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
• Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
• Support debt escalations and further action to recover outstanding cash where appropriate.
• Utilise Customer Remit to identify correct allocation.
• Use Open Transactions to identify unallocated and partially allocated transactions.
• Raise Refund Request Tickets.
• Identify and raise query tickets to maintain true and collectable accounts.
• Reconciliation of a range of single and multi-site customers.
• Experience within a Business to Business (B2B) collections environment.
• The ability to work in a fast paced, changing environment.
• Excellent verbal and written communication skills, in addition to strong customer service skills.
• IT Literate.
• Organisational skills with the ability to prioritise workloads.
• Cash collection

Desirable key skill requirements:

• Chartered Institute of Credit Management (CICM) Membership or equivalent.
• Knowledge of Junifer.