Credit Controller

Rullion Managed Services; Metropolitan Borough of Solihull; On-site; GBP 31,000 - 35,000; Part time

Job summary

Rullion Managed Services is recruiting a Credit Controller for a 6 month contract in Solihull. You will contact customers to resolve debt issues, take regular payments and monitor collection performance against key metrics.

In a fast-paced B2B environment, you will analyse complex accounts, contribute to cash forecasts and escalate where necessary to recover outstanding cash. Excellent communication, IT skills and organisational ability are essential as you manage multiple sites and ensure

Qualifications

• Experience within a Business to Business (B2B) collections environment.
• Ability to work in a fast paced, changing environment.
• Excellent verbal and written communication skills, in addition to strong customer service skills.

Responsibilities

• Contact customers to resolve debt and collect regular payments.
• Track collection performance against key business metrics.
• Provide visibility on debt, cash forecasts, disputes and responses.
• Analyse high-value accounts to improve contact success and cash recovery.
• Use Ticket Dashboard daily to complete allocated tickets within SLA.
• Lead cash acceleration and encourage on-terms payment from customers.
• Identify collectable debt and support escalations.
• Reconcile single and multi-site customer accounts.

Skills

B2B collections

Fast-paced environment

Communication skills

IT literacy

Organisational skills

Cash collection

Education

CICM Membership

Tools

Junifer

Ticket Dashboard

Open Transactions

Job description

Job Title: Credit Controller

Location: Princes Way, Solihull, B91 3ES

Contract: 6 Month Contract

Hours: 8-4pm/9-5pm

Rate: £16.85 Per Hour

Join a dynamic energy provider dedicated to sustainable solutions in the UK.

We seek enthusiastic Credit Controllers

B2B debt collection, fast paced environment, opportunity to develop.

• Contact customers to resolve general debt issues and take regular payments.
• Responsible for the collection performance set against key business metrics and expectations.
• Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
• Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
• Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
• Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
• Identify collectable debt.
• Support debt escalations and further action to recover outstanding cash where appropriate.
• Utilise Customer Remit to identify correct allocation.
• Use Open Transactions to identify unallocated and partially allocated transactions.
• Raise Refund Request Tickets.
• Identify and raise query tickets to maintain true and collectable accounts.
• Reconciliation of a range of single and multi-site customers.

Essential key skill requirements:

• Experience within a Business to Business (B2B) collections environment.
• The ability to work in a fast paced, changing environment.
• Excellent verbal and written communication skills, in addition to strong customer service skills.
• IT Literate.
• Organisational skills with the ability to prioritise workloads.
• Cash collection

Desirable key skill requirements:

• Chartered Institute of Credit Management (CICM) Membership or equivalent.
• Knowledge of Junifer.
• Large scale I&C customer facing experience

This vacancy is being advertised by Rullion Ltd acting as an employment business.

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDCF-SO

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants