Credit Controller

Rullion Managed Services; West Midlands; On-site; GBP 19,000 - 26,000; Full time

Job summary

Rullion Managed Services is seeking a Credit Controller for a 6-month contract in Solihull (Princes Way, B91 3ES). You will contact customers to resolve debt issues and collect payments, while monitoring performance against key metrics and SLA.

In a dynamic energy sector, the role involves analysing high-value accounts, using the Ticket Dashboard, and driving cash acceleration to ensure timely payments. Strong communication and IT skills are essential.

Qualifications

• Experience in a Business to Business (B2B) collections environment.
• Ability to work in a fast-paced, changing environment.
• Excellent verbal and written communication skills.
• IT literacy.
• Good organisational skills with the ability to prioritise workloads.
• Experience with cash collection processes.

Responsibilities

• Contact customers to resolve debt issues and take regular payments.
• Responsible for the collection performance set against key business metrics and expectations.
• Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
• Analyse complex, high value accounts to optimise contact success and recovery of cash.
• Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
• Lead from the front for cash acceleration, encouraging on-time payments from customers and organisations.
• Identify collectable debt and escalate as needed for recovery.
• Raise Refund Request Tickets and identify/raise query tickets to maintain true accounts.
• Reconcile a range of single and multi-site customers.

Skills

B2B collections

Fast-paced environment

Communication skills

IT literate

Organisational skills

Cash collection

Job description

Job Title: Credit Controller

Location: Princes Way, Solihull, B91 3ES
Contract: 6 Month Contract
Hours: 8-4pm/9-5pm

Rate: 16.85 Per Hour

Join a dynamic energy provider dedicated to sustainable solutions in the UK.

We seek enthusiastic Credit Controllers

B2B debt collection, fast paced environment, opportunity to develop.

• Contact customers to resolve general debt issues and take regular payments.
• Responsible for the collection performance set against key business metrics and expectations.
• Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
• Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
• Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
• Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
• Identify collectable debt.
• Support debt escalations and further action to recover outstanding cash where appropriate.
• Utilise Customer Remit to identify correct allocation.
• Use Open Transactions to identify unallocated and partially allocated transactions.
• Raise Refund Request Tickets.
• Identify and raise query tickets to maintain true and collectable accounts.
• Reconciliation of a range of single and multi-site customers.

Essential key skill requirements:

• Experience within a Business to Business (B2B) collections environment.

• The ability to work in a fast paced, changing environment.

• Excellent verbal and written communication skills, in addition to strong customer service skills.

• IT Literate.

• Organisational skills with the ability to prioritise workloads.

• Cash collection

Desirable key skill requirements:

• Chartered Institute of Credit Management (CICM) Membership or equivalent.

• Knowledge of Junifer.

• Large scale I&C customer facing experience

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDCF-SO

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.