2 x Credit Controllers (contract to perm)

CWC Recruitment Ltd; Gloucester; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

CWC Recruitment Ltd in Gloucester is seeking two experienced Credit Controllers to join the order to cash team on an initial 6-month contract. The role focuses on clearing a backlog of over £3 million in UK B2B debt and making high-volume outbound calls to secure payment.

There is a strong possibility of permanent opportunities for successful candidates. Hybrid working arrangement applies with 4 days in the office during initial training, reducing to 3 days thereafter.

Qualifications

• Demonstrable experience of making high-volume outbound calls in a B2B environment.
• Previous experience within a credit control, accounts receivable or sales ledger environment
• Strong numerical ability with excellent attention to detail.
• Confident, clear, and professional telephone manner.
• Ability to handle difficult conversations calmly and assertively while maintaining customer relationships.
• Proficiency in Microsoft Excel and experience using a finance or ERP system (e.g. Sage, SAP, Xero, or similar).
• Excellent organisational and time-management skills with the ability to manage a busy workload independently.
• Experience working to KPIs such as DSO targets, call volumes, or cash collection targets.
• Available on short notice

Responsibilities

• Manage an allocated portfolio of customer accounts and ensure balances are actively monitored.
• Make a high volume of outbound calls to chase outstanding invoices and overdue balances.
• Maintain a structured call schedule, prioritising accounts by value, age of debt, and risk profile.
• Engage with accounts payable contacts, finance teams, and decision-makers.
• Follow up calls with written confirmation of payment dates and resolutions.
• Assist with bad debt identification.
• Identify and investigate unallocated or short payments, liaising with customers and internal teams.
• Maintain up-to-date records of payment activity in the collections system.
• Refer unresolved disputes to the query management team with supporting documentation.
• Maintain regular communication with the query management team to monitor progress and resolution dates.

Skills

Outbound calling

Numerical ability

Attention to detail

Telephone manner

Communication

KPI targets

Time management

Short-notice availability

Tools

Microsoft Excel

Sage

SAP

Xero

Job description

• Credit Controller x 2
• Gloucester
• £30,000
• Hybrid (4 days in the office during initial 2-3 weeks of training, reduced to 3 days thereafter)
• 6 month contract initially, with strong possibility of a permanent role

A leading UK facilities services company based in Gloucester is currently looking for at least two experienced Credit Controllers to join its order to cash team as soon as possible on an initial 6 month contract. There is a strong possibility of the roles turning into permanent opportunities should the successful candidates prove themselves. You will be tasked with an initial project of clearing a backlog of over £3 million in outstanding UK B2B debt, dealing with high volumes of accounts.

• Manage an allocated portfolio of customer accounts and ensure outstanding balances are actively monitored.
• Make a high volume of outbound calls to customers each day to chase outstanding invoices and overdue balances.
• Maintain a structured call schedule, prioritising accounts by value, age of debt, and risk profile.
• Engage professionally and confidently with accounts payable contacts, finance teams, and decision-makers.
• Follow up all calls with written confirmation of agreed payment dates and any dispute resolutions.
• Assist with bad debt identification.
• Identify and investigate unallocated or short payments, liaising with customers and internal teams to resolve discrepancies.
• Maintain up-to-date and accurate records of all payment activity within the collections system.
• Refer unresolved disputes to the query management team with supporting documentation, customer correspondence, invoice details, and call notes.
• Maintain regular communication with the query management team to monitor the progress and expected resolution date of open queries.

Experience required:

• Demonstrable experience of making high-volume outbound calls in a business-to-business (B2B) environment.
• Previous experience within a credit control, accounts receivable or sales ledger environment
• Strong numerical ability with excellent attention to detail.
• Confident, clear, and professional telephone manner.
• Ability to handle difficult conversations calmly and assertively while maintaining customer relationships.
• Proficiency in Microsoft Excel and experience using a finance or ERP system (e.g. Sage, SAP, Xero, or similar).
• Excellent organisational and time-management skills with the ability to manage a busy workload independently.
• Experience working to KPIs such as DSO targets, call volumes, or cash collection targets.
• Available on short notice