Credit Controller

Rullion; Metropolitan Borough of Solihull; On-site; GBP 19,000 - 26,000; Full time

Job summary

Rullion is seeking an enthusiastic Credit Controller for a 6-month contract in Solihull. You will contact customers to resolve debt, monitor payments, and drive cash collection in a fast-paced B2B environment.

The role requires strong communication, IT literacy, and the ability to prioritise workloads while delivering against SLAs. Training and support will be provided in a dynamic energy solutions company.

Qualifications

• Experience within a B2B collections environment.
• Ability to work in a fast paced, changing environment.
• Excellent verbal and written communication skills; strong customer service.
• IT literate.
• Organisational skills with the ability to prioritise workloads.
• Cash collection experience.

Responsibilities

• Contact customers to resolve general debt issues and take regular payments.
• Responsible for the collection performance set against key business metrics and expectations.
• Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
• Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
• Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
• Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
• Identify collectable debt.
• Support debt escalations and further action to recover outstanding cash where appropriate.
• Utilise Customer Remit to identify correct allocation.
• Use Open Transactions to identify unallocated and partially allocated transactions.
• Raise Refund Request Tickets.
• Identify and raise query tickets to maintain true and collectable accounts.
• Reconciliation of a range of single and multi-site customers.

Skills

B2B collections

Fast-paced environment

Verbal and written communication

IT literate

Organisational skills

Cash collection

Education

CICM membership or equivalent

Tools

Junifer

Job description

Job Title: Credit Controller

Location: Princes Way, Solihull, B91 3ES
Contract: 6 Month Contract
Hours: 8-4pm/9-5pm

Rate: £16.85 Per Hour

Join a dynamic energy provider dedicated to sustainable solutions in the UK.

We seek enthusiastic Credit Controllers

B2B debt collection, fast paced environment, opportunity to develop.

• Contact customers to resolve general debt issues and take regular payments.
• Responsible for the collection performance set against key business metrics and expectations.
• Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
• Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
• Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
• Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
• Identify collectable debt.
• Support debt escalations and further action to recover outstanding cash where appropriate.
• Utilise Customer Remit to identify correct allocation.
• Use Open Transactions to identify unallocated and partially allocated transactions.
• Raise Refund Request Tickets.
• Identify and raise query tickets to maintain true and collectable accounts.
• Reconciliation of a range of single and multi-site customers.

Essential key skill requirements:

• Experience within a Business to Business (B2B) collections environment.

• The ability to work in a fast paced, changing environment.

• Excellent verbal and written communication skills, in addition to strong customer service skills.

• IT Literate.

• Organisational skills with the ability to prioritise workloads.

• Cash collection

Desirable key skill requirements:

• Chartered Institute of Credit Management (CICM) Membership or equivalent.

• Knowledge of Junifer.

• Large scale I&C customer facing experience

This vacancy is being advertised by Rullion Ltd acting as an employment business.

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants. INDCF-SO

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.