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University Hospitals of Leicester; Loughborough; On-site; GBP 21,000 - 26,000; Full time

Job summary

University Hospitals of Leicester NHS Trust in Loughborough is seeking a Senior Health Care Assistant to join its outpatient team. You will support adult and paediatric patients, work with multiple clinics across Cardiology, Ophthalmology, Rheumatology, Diabetology, ENT and more, and help with documentation and IT systems.

The role requires strong communication, flexibility, and prior healthcare experience. You may work across Trust locations and various community sites as needed.

Qualifications

• Previous healthcare experience in a clinical setting.
• Ability to support clinicians across multiple outpatient clinics.
• Ability to perform observations, height/weight, BMI and ECGs.

Responsibilities

• Provide care to adult and paediatric patients across outpatient clinics.
• Support a broad range of specialties including Cardiology, Ophthalmology, Rheumatology, and ENT.
• Maintain accurate documentation and use IT systems effectively.
• Demonstrate excellent communication and a flexible, professional approach.

Skills

Observations

ECG

Pediatric care

Communication

Job description

Senior Health Care Assistant | University Hospitals of Leicester NHS Trust

We are looking for an enthusiastic Senior Healthcare Support Worker to join our dynamic team at Loughborough, Melton & Coalville , working within our multi-specialty Outpatients Department. This is a fantastic opportunity to work in a fast-paced and varied environment, caring for a wide range of complex patients and supporting a broad selection of clinics.

Loughborough & Coalville hosts clinics across multiple specialties, including Cardiology, Ophthalmology, Rheumatology, Diabetology, Gastroenterology, Dermatology (Skin Analytics), and ENT. You will provide care for both adult and paediatric patients, working closely with nursing, medical, and multi-disciplinary teams to deliver high-quality care.

The role involves supporting patients and carers throughout their outpatient journey, maintaining accurate documentation, and using IT systems effectively. You will need to demonstrate excellent communication skills, a positive and professional attitude, and the ability to work flexibly and adapt to changing priorities. Previous healthcare experience in a clinical setting is essential.

You may also be required to work across other designated Trust locations, including our other community sites.

The role of a Senior Health Care Support Worker within a multi- specialty department requires different skill sets to be able to support the various clinics. Skills required for this role include:

Supporting clinicians within their clinics.

Performing observations, height, weight, BMI and ECG's.

Undertaking HCSW led Skin Analytics clinics.

Undertaking the decontamination process of Nasendoscopes for ENT clinics.

Supporting Ophthalmology clinics - Performing Visual Acuities, Visual Fields and administration of eye drops.

Compliance with infection prevention policies and procedures.

In addition to the above it is essential that all patients are cared for individually, they may need assistance with personal care, manual handling and emotional support whilst in our department.

Please see Job description for more detailed information regarding main duties and responsibilities of this role.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact,
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive,
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Provide support to the Multi Professional team under the direction of an appropriate Registered Health Care Professional within all areas of the outpatients department.

This role can involve frequent walking and standing for long periods of time. The post holder must also have the physical ability to use manual handling equipment i.e. hoists, trolleys and wheelchairs.

The post holder will be required to work flexibly and may be called upon to work at one of the other UHL in the Community sites,

The post holder will be required to provide exceptional patient care for all our patients, while working with our trust values and applying them to your work.

This advert closes on Thursday 17 Sep 2026