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Aberdeenshire Council; Macduff; On-site; GBP 17,000 - 21,000; Full time

Job summary

Aberdeenshire Council is recruiting a friendly Aquarium Retail and Reception Assistant for Macduff Aquarium. You will welcome visitors, handle enquiries and bookings, process admissions and retail sales, and help ensure a positive visit experience.

You'll merchandise and promote products with confidence, support stock control and daily financial administration, using EPOS systems as required. Flexibility with weekend work is expected.

Qualifications

• , Must have Nat 5 English and Maths (or equivalent).
• + Retail and customer-facing experience.
• + Confident using EPOS systems and handling sales.

Responsibilities

• Welcome visitors to Macduff Aquarium and provide a warm, helpful first impression.
• Handle enquiries and bookings, assisting with admissions and retail purchases.
• Process admissions and retail sales accurately and efficiently.
• merchandise products confidently and promote them to visitors.
• Support stock control, deliveries and daily financial administration.

Skills

IT skills

Attention to detail

Customer service

Communication

Teamwork

Confident communicator

Education

Nat 5 English & Maths

Tools

EPOS systems

Job description

Aquarium Retail and Reception Assistant - ABS48375

Love people, retail and delivering great visitor experiences? We're looking for an enthusiastic and customer-focused Retail & Reception Assistant to become the welcoming face of Macduff Aquarium.

In this varied role, you'll provide a warm welcome to visitors, handle enquiries and bookings, process admissions and retail sales and help ensure every visitor enjoys a positive experience. You'll merchandise and promote products with confidence while supporting stock control, deliveries and daily financial administration.

You'll be a confident and friendly communicator with a passion for customer service and retail. You'll have a good standard of education, including English and Maths at Nat 5 level (or equivalent), together with previous retail and customer-facing experience and confidence using EPOS systems. Strong IT skills, accuracy, excellent attention to detail, and the ability to work independently and as part of a team are essential. Most importantly, you'll enjoy engaging with visitors, identifying sales opportunities and contributing to the success of the aquarium.

We offer a flexible working pattern to support our operations and regular weekend working will be required.

This is an opportunity to work in a unique visitor attraction where your customer service skills, retail flair and positive attitude will make a real difference every day. You'll help deliver memorable visits for thousands of visitors while contributing directly to the aquarium's commercial success.

We look forward to hearing from you!

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.

Informal enquiries to Claire Matthews - 01261 455775

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Requirements

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This post has a minimum requirement of one reference which must be your current or most recent employer.