Multi Skilled Retail Assistant

Macgregor Industrial Supplies; Inverness; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Living Wage Employer

Pension scheme

Death in Service benefit

Employee discount

Cycle to Work scheme

Staff uniform

Employee Assistance Programme (EAP)

Job summary

MacGregor Industrial Supplies in Inverness is expanding its busy retail team. This Multi Skilled Retail Assistant role combines counter sales with showroom merchandising, delivering a welcoming, high-standard customer experience.

You’ll stock, display and price items, help customers locate products, and support colleagues across counters and warehouse. The role offers ongoing training and a supportive team in a growing business.

Qualifications

• Retail, trade counter or customer-facing experience.
• Confident communication with customers and colleagues.
• Good literacy and numeracy skills.
• Eye for detail and presentation.
• Ability to work independently and make sound decisions.
• Flexible, can-do approach and willingness to learn.
• Comfort using systems and accuracy.

Responsibilities

• Serve customers at the counter, process sales and handle enquiries.
• Deliver a welcoming, professional and helpful customer experience.
• Replenish, rotate and merchandise showroom stock.
• Keep displays clean, clearly priced and seasonal.
• Support customers to locate products in the showroom and warehouse.
• Create pick-lists and maintain excellent shop-keeping standards.
• Action price changes and check stock locations.
• Arrange pre-delivery inspections (PDI) where required.
• Support other counters and step in wherever needed.
• Help maintain showroom security and standards.

Skills

Retail experience

Customer service

Communication

Literacy & numeracy

Attention to detail

Independent worker

Flexible mindset

Willingness to learn

System usage

Job description

Multi Skilled Retail Assistant Showroom & Counter | Inverness Full-time

We’re expanding our retail team at MacGregor Industrial Supplies and are looking for driven, customer-focused people to join us in a hands-on, multiskilled showroom role. As our business continues to grow, we’re investing in our people and our customer experience. This is a great opportunity to join a busy, supportive team where no two days are the same and everyone plays a part in our success.

The role

This is a varied, active role combining customer service at the counter with maintaining a well-presented, fully stocked showroom. You’ll be trusted to take ownership, support your teammates and deliver a consistently high standard. You’ll be involved in:

• Serving customers at the counter, processing sales and handling enquiries
• Delivering a welcoming, professional and helpful customer experience
• Replenishing, rotating and merchandising showroom stock
• Keeping displays clean, safe, clearly priced and seasonal
• Supporting customers to locate products in the showroom and warehouse
• Creating pick-lists and maintaining excellent shop-keeping standards
• Actioning price changes and checking stock locations
• Arranging pre-delivery inspections (PDI) where required
• Supporting other counters and stepping in wherever needed
• Helping maintain showroom security and standards

What we’re looking for

We’re keen to hear from people who bring energy, pride and a positive attitude, with:

• Retail, trade counter or customer-facing experience
• Confidence communicating with customers and colleagues
• Good literacy and numeracy skills
• A strong eye for detail and presentation
• The ability to work independently and make sound decisions
• A flexible, can-do approach and willingness to learn
• Comfort using systems and understanding the importance of accuracy

Our values matter

We’re looking for people who naturally align with how we work:

• Customer First – you genuinely want to help
• Be the Best – you care about quality and standards
• Do the Right Thing – you’re dependable and accountable
• Community Spirit – you’re a team player
• Future Focus – you’re open to learning and development

What’s in it for you

• Accredited Living Wage Employer
• Monday to Friday working (Saturdays on rota)
• Pension scheme
• Death in Service benefit
• Employee discount
• Cycle to Work scheme
• Staff uniformEmployee Assistance Programme (EAP) – free, confidential 24 / 7 support for you and your immediate family, covering wellbeing, mental health, financial and personal advice

Why join now?

You’ll be joining at a time of growth and investment, with opportunities to broaden your skills, build retail experience and be part of a business that values its people as much as its customers. If you’re reliable, enthusiastic and ready to get stuck in, we’d love to hear from you.

Multi Skilled Retail Assistant Inverness