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Pertemps; Kettering; Presencial; GBP 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company vehicle

Mobile phone

Laptop

28 days’ annual leave (incl. bank hols

Resumo da oferta

Pertemps is seeking a Fire & Security Technical Services Manager to lead the engineering operation across reactive, planned servicing and installations. You will allocate field resources, coordinate with office and field teams, and ensure work is delivered on time and to standard.

The role involves coaching engineers, maintaining NSI readiness, ensuring regulatory compliance, supporting large installations, and developing commercial knowledge to grow the business.

Responsabilidades

• Take ownership of the engineering operation, keeping daily activity organised, responsive and aligned with business priorities.
• Allocate field resources across reactive call-outs, planned servicing, installation work and follow-on jobs.
• Coordinate with the office and field teams to manage capacity, resolve scheduling issues and deliver work within agreed timescales.
• Review upcoming jobs in advance, confirming that labour, equipment, materials and stock are available before engineers attend site.
• Lead the engineering team through clear direction and regular support.
• Monitor the quality of completed work, investigate shortcomings and drive improvements in workmanship and service delivery.
• Coach and develop engineers, identifying skills gaps and arranging the support needed to maintain technical capability.
• Act as an escalation point for complex technical queries from engineers, customers and office-based colleagues.
• Maintain readiness for NSI inspections by keeping procedures, documentation and working practices accurate and up to date.
• Champion compliance with industry standards, regulatory requirements and internal processes across all service and installation activity.
• Manage the delivery of larger or more complex installations, coordinating resources and overseeing progress through to completion.
• Step into a hands-on engineering capacity when additional cover is required during peak workloads, annual leave or absence.
• Build a strong working knowledge of the company’s customers, service offering and operational processes.
• Partner with the surveyor on selected enquiries and opportunities, developing the commercial knowledge needed to assume broader responsibility over time.
• Strengthen customer relationships, recognise additional service needs and contribute to sustainable business growth.
• Work alongside the Directors and wider team on operational improvements and other reasonable activities required to support the business.

Descrição da oferta de emprego

Fire & Security Technical Services Manager

Fire & Security Technical Services Manager

Salary Package

• Company vehicle
• Mobile phone and laptop
• 28 days’ annual leave, including bank holidays
• Working hours: Monday to Friday, 8:00am–5:00pm

Duties

• Take ownership of the engineering operation, keeping daily activity organised, responsive and aligned with business priorities.
• Allocate field resources across reactive call-outs, planned servicing, installation work and follow-on jobs.
• Coordinate closely with the office and field teams to manage capacity, resolve scheduling issues and deliver work within agreed timescales.
• Review upcoming jobs in advance, confirming that labour, equipment, materials and stock are available before engineers attend site.
• Lead the engineering team through clear direction, regular support and effective day-to-day decision-making.
• Monitor the quality of completed work, investigate shortcomings and drive improvements in workmanship and service delivery.
• Coach and develop engineers, identifying skills gaps and arranging the support needed to maintain technical capability.
• Act as an escalation point for complex technical queries from engineers, customers and office-based colleagues.
• Maintain readiness for NSI inspections by keeping procedures, documentation and working practices accurate and up to date.
• Champion compliance with industry standards, regulatory requirements and internal processes across all service and installation activity.
• Manage the delivery of larger or more complex installations, coordinating resources and overseeing progress through to completion.
• Step into a hands-on engineering capacity when additional cover is required during peak workloads, annual leave or absence.
• Build a strong working knowledge of the company’s customers, service offering and operational processes.
• Partner with the surveyor on selected enquiries and opportunities, developing the commercial knowledge needed to assume broader responsibility over time.
• Strengthen customer relationships, recognise additional service needs and contribute to sustainable business growth.
• Work alongside the Directors and wider team on operational improvements and other reasonable activities required to support the business.

Competitive and dependant on experience.