Fire & Security Technical Services Manager

RGB Network; Kettering; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone

Laptop

Pension

28 days’ annual leave

Job summary

RGB Network seeks a Fire & Security Technical Services Manager in Kettering to oversee daily engineering operations across reactive call-outs, planned servicing and installation projects. The role is full-time, Monday to Friday, with a salary of £40,000–£50,000 and a company vehicle, phone, laptop and pension.

You will lead the engineering team, allocate resources, coordinate with office and site teams, and ensure work is delivered to schedule while maintaining NSI standards.

Qualifications

• Strong organisational skills.
• Technical knowledge of fire and security systems.
• Proven leadership experience in a contracting environment.

Responsibilities

• Oversee daily engineering operations for reactive call-outs, planned servicing and installations.
• Allocate field resources and manage capacity across teams.
• Ensure labour, equipment and stock are ready before engineers attend site.
• Lead and coach engineers, driving workmanship and service quality.
• Coordinate with office and field teams to meet deadlines.
• Support NSI compliance and regulatory requirements.

Job description

Job Summary

Reporting to senior management, the Fire & Security Technical Services Manager in Kettering oversees daily engineering operations across reactive call-outs, planned servicing and installation projects. This full-time, Monday to Friday role (8:00am–5:00pm) carries a salary of £40,000–£50,000, plus a company vehicle, phone, laptop and pension.

Key Duties

Key duties include allocating field resources, coordinating with office and site teams to manage capacity, resolving scheduling conflicts and confirming labour, equipment and stock are ready before engineers attend.

Applicants should demonstrate strong organisational skills, technical knowledge of fire and security systems, and proven team leadership within a similar contracting setting.

Salary Package

• £40,000–£50,000 per annum
• Company vehicle
• Mobile phone and laptop
• Pension scheme
• 28 days’ annual leave, including bank holidays
• Working hours: Monday to Friday, 8:00am–5:00pm

Duties

• Take ownership of the engineering operation, keeping daily activity organised, responsive and aligned with business priorities.
• Allocate field resources across reactive call-outs, planned servicing, installation work and follow‑on jobs.
• Coordinate closely with the office and field teams to manage capacity, resolve scheduling issues and deliver work within agreed timescales.
• Review upcoming jobs in advance, confirming that labour, equipment, materials and stock are available before engineers attend site.
• Lead the engineering team through clear direction, regular support and effective day‑to‑day decision‑making.
• Monitor the quality of completed work, investigate shortcomings and drive improvements in workmanship and service delivery.
• Coach and develop engineers, identifying skills gaps and arranging the support needed to maintain technical capability.
• Act as an escalation point for complex technical queries from engineers, customers and office‑based colleagues.
• Maintain readiness for NSI inspections by keeping procedures, documentation and working practices accurate and up to date.
• Champion compliance with industry standards, regulatory requirements and internal processes across all service and installation activity.
• Manage the delivery of larger or more complex installations, coordinating resources and overseeing progress through to completion.
• Step into a hands‑on engineering capacity when additional cover is required during peak workloads, annual leave or absence.
• Build a strong working knowledge of the company’s customers, service offering and operational processes.
• Partner with the surveyor on selected enquiries and opportunities, developing the commercial knowledge needed to assume broader responsibility over time.
• Strengthen customer relationships, recognise additional service needs and contribute to sustainable business growth.
• Work alongside the Directors and wider team on operational improvements and other reasonable activities required to support the business.