Shift Manager

Kuehne Nagel; Bicester; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Route 2 Rewards

Armed Forces Covenant

Recognition programs

Wellbeing resources

Job summary

Kuehne+Nagel is seeking a Shift Manager for the Bicester site to lead day-to-day operations, drive performance, and manage a 24-hour operation across five days per week. You will foster teamwork, ensure KPI delivery, and maintain high safety and quality standards while coordinating with the Site Lead.

Experience in logistics or warehouse operations, WMS knowledge (JDA/RedPrairie advantageous), and strong people leadership are essential for success in this role.

Qualifications

• Experience managing logistics or warehouse operations in fast-paced environments.
• Strong knowledge of warehouse management systems; JDA/RedPrairie experience is advantageous.
• Proven ability to lead teams and drive performance.
• Effective communication and interpersonal skills with conflict-resolution ability.
• Demonstrated ability to meet operational targets and drive improvements.
• Understanding of warehouse processes including stock management, picking, loading, and workflows.
• Good knowledge of Health & Safety requirements and safe practices.
• Proficiency in MS Office (Excel, Word, Outlook) and strong organizational skills.

Responsibilities

• Lead and develop Warehouse Front Line Managers and drive day-to-day performance.
• Manage stock integrity, productivity, facilities, and resources for smooth operations.
• Monitor KPIs and identify continuous improvement opportunities.
• Plan and communicate operational requirements to meet customer and business expectations.
• Build strong customer relationships while managing budgets and costs.
• Oversee workforce performance, coaching, and development through reviews.
• Promote teamwork, safety, and adherence to procedures to maintain compliance.

Skills

Logistics operations

Team leadership

Communication skills

Operations targets

Warehouse processes

Health & Safety

Microsoft Office

Tools

JDA/RedPrairie

Microsoft Office

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

Shift Manager – Bicester Site

As part of an exciting new phase within our organisational structure, we are looking to appoint a Shift Manager to join our Bicester site and play a key role in driving operational excellence. In this position, you will be responsible for the day-to-day operational performance of designated buildings within our Loan Pool operation, ensuring full compliance with established procedures and standards. You will lead and inspire teams to achieve organisational objectives, foster a collaborative and high‑performing working environment, and ensure outstanding service delivery across the operation. A key aspect of the role will be building a culture of teamwork and accountability, enabling the business to consistently achieve its targets. You will also provide a strong communication framework that promotes effective and continuous dialogue across your teams and the wider business at our Bicester site, ensuring alignment, engagement, and operational success. This is a flexible role supporting a busy 24-hour operation across five days per week. Working hours will be planned and agreed with the Site Lead on a weekly basis, allowing for a collaborative approach to scheduling while ensuring excellent service delivery.

How you create impact

• Lead and develop Warehouse Front Line Managers, ensuring effective day-to-day operational performance and team engagement.
• Manage stock integrity, productivity, facilities, and operational resources to ensure smooth and efficient site operations.
• Monitor and drive operational and business KPIs, identifying opportunities for continuous improvement and enhanced performance.
• Plan, review, and communicate operational requirements effectively, ensuring service delivery meets customer and business expectations.
• Build and maintain strong customer relationships, delivering exceptional service while operating within budgetary requirements.
• Manage departmental budgets, workforce performance, succession planning, and employee development through regular coaching and performance reviews.
• Promote a culture of teamwork, continuous improvement, compliance, and adherence to company policies, quality standards, and operational procedures.
• Ensure full compliance with Health & Safety, legal, and regulatory requirements, maintaining high standards of housekeeping, safe working practices, and operational excellence.

What we would like you to bring

• Experience managing logistics or warehouse operations within a fast‑paced operational environment.
• Strong knowledge of warehouse management systems; experience with JDA/RedPrairie systems is advantageous.
• Proven ability to lead teams, support performance, and contribute to a positive and collaborative working environment.
• Effective communication, interpersonal, influencing, and conflict‑resolution skills.
• Demonstrated ability to achieve operational targets and contribute to continuous improvement initiatives.
• Sound understanding of warehouse processes, including stock management, picking, loading, and operational workflows.
• Good knowledge of Health & Safety requirements, with a commitment to maintaining a safe and compliant workplace.
• Proficient in Microsoft Office applications (Excel, Word, and Outlook), with strong organisational, analytical, problem‑solving, accuracy, and attention-to-detail skills, and the ability to work independently or as part of a team to meet deadlines.

What's in it for you

• At Kuehne+Nagel, we invest in our people and provide opportunities to build a rewarding and successful career within a global logistics leader. In return for your skills and commitment, you'll benefit from a competitive package including 26 days’ annual leave plus bank holidays, with the opportunity to earn additional leave through long service.
• You’ll also have access to our contributory pension scheme and Route 2 Rewards, offering exclusive discounts, recognition programmes, and wellbeing resources designed to support your professional and personal wellbeing.
• As a proud holder of the Gold Armed Forces Covenant Award, we are committed to supporting service leavers, reservists, veterans, and military families. We value the diverse skills and experiences they bring and actively support successful transitions into civilian careers.
• Join us and be part of a team where your contribution is recognised, your development is supported, and your future matters.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.