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Linda Taylors Ltd; Irlam; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Home setup allowance

Optical benefits

Annual leave + holidays

Job summary

Linda Taylors Ltd in Irlam, Manchester, is seeking two Customer Services Representatives to join a growing logistics business.

You will be the key link between customers, the transport/traffic team and delivery partners, keeping customers informed and resolving issues to maintain a high level of service.

This role suits someone with logistics, transport or customer service experience who thrives in a busy environment and takes pride in delivering excellent customer care.

Qualifications

• Experience in logistics, transport or customer service.
• Strong communication and problem-solving abilities.
• Ability to work in a busy environment and manage multiple tasks.

Responsibilities

• Handling inbound customer enquiries by telephone and email in a professional and timely manner
• Liaising with customers and delivery partners regarding service issues and keeping customers updated
• Tracking deliveries and resolving delays, damages and failed collections
• Working closely with the transport/traffic team and delivery partners to resolve issues
• Managing customer claims through to resolution
• Checking and querying carrier invoices and liaising with suppliers regarding invoices and payments
• Processing and scanning documents accurately and within required deadlines
• Producing regular reports
• Entering and retrieving information from internal systems while maintaining accurate customer records
• Supporting other departments when required

Skills

Customer service

Logistics

Telephone communication

Problem solving

Job description

Customer Services Representative – Irlam

We are currently recruiting for two Customer Services Representatives to join a well-established and growing logistics business based in Irlam, Manchester.

Working as part of an established customer service team, you will act as the key link between customers, the transport/traffic team and delivery partners. You will be responsible for keeping customers informed, resolving issues and ensuring a high level of service is maintained at all times.

This is an excellent opportunity for someone with previous logistics, transport or customer service experience who enjoys working in a busy environment and takes pride in providing great customer service.

Key Responsibilities

• Handling inbound customer enquiries by telephone and email in a professional and timely manner
• Liaising with customers and delivery partners regarding service issues and keeping customers updated
• Tracking deliveries and resolving delays, damages and failed collections
• Working closely with the transport/traffic team and delivery partners to resolve issues
• Managing customer claims through to resolution
• Checking and querying carrier invoices and liaising with suppliers regarding invoices and payments
• Processing and scanning documents accurately and within required deadlines
• Producing regular reports
• Entering and retrieving information from internal systems while maintaining accurate customer records
• Supporting other departments when required

Perks and Benefits

Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy - our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.