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Caretech; Ilford; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Recommend A Friend Bonus

Up to 28 Days Holiday, inclusive of BH

Free DBS Check

Blue Light Card

Free Employee Assistance Programme

Annual Employee Awards Evening

Employee Recognition Schemes

Ongoing training with clear career Pro

CareTech Foundation - Family/friend’s/

Job summary

CareTech in Ilford is seeking a Registered Care Service Manager to lead day-to-day operations of the home and ensure high-quality, person-centred care.

You will supervise staff, work with the development team on resident assessments, risk management and budgets, and ensure regulatory compliance.

This role demands strong leadership, budget awareness, and commitment to safety, with opportunities for training and career progression.

Responsibilities

• Lead and direct the day-to-day operational management of the home, ensuring resources are used effectively to provide a good quality service.
• Ensure all staff receive regular supervision in line with CareTech policy.
• Work with the Service Development Team on resident assessment and transition into the home.
• Ensure residents have a dynamic, regularly reviewed support plan aligned with their needs and aspirations.
• Ensure the home operates in accordance with statutory requirements and National Minimum Standards.
• Maintain a safe environment that supports personal development and well-being of residents.
• Lead risk analysis and implement plans to minimise risk.
• Support health and safety, reporting to Senior Managers on contract monitoring as needed.
• Coordinate with external agencies professionally and maintain staff liaison with these bodies.
• Assist in recruitment in collaboration with Personnel and help formulate staffing policies and budgets.
• Maintain proper record-keeping and administrative systems as required by policy and authorities.
• Manage the home’s petty cash and valuables as necessary and participate in on-call management.

Job description

Registered Care Service Manager - Ilford

Permanent | Full-time | 37.5 hours per week (rota-based)

Please note: We may be unable to support applications where Home Office visa restrictions prevent candidates from meeting the full contractual hours or requirements of the role.

'Extraordinary Days, Every Day'

At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.

'Extraordinary Days, Every Day'

At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs.

'What We Offer'

• Recommend A Friend Bonus
• Up to 28 Days Holiday, inclusive of Bank Holidays
• Free DBS Check
• Blue Light Card
• Free Employee Assistance Programme
• Annual Employee Awards Evening
• Employee Recognition Schemes
• Ongoing training with clear career progression opportunities, including access to qualifications up to degree level
• CareTech Foundation - Opportunity to apply for family and friend’s grant

'Our Values'

• Friendly
• Positive
• Empowering
• Person-Centred

'Main Duties and Responsibilities:'

Lead and direct the day-to-day operational management of the home, ensuring that available resources are used effectively to enable the provision of a good quality service.

Ensure that all staff working within the home receive regular supervision, in accordance with CareTech’s Policy.

Work closely with the Service Development Team, participating in the selection and compatibility of potential new residents, their assessment, and transition into the home if appropriate.

Ensure that all service users have a dynamic support plan, which involves the person as far as is possible, takes account that person’s needs and aspirations, and is reviewed regularly.

Hold responsibility for ensuring that the home operates in accordance with all statutory requirements, using the National Minimum Standards as a benchmark for good practice.

Ensure that the home offers a safe environment geared to creating opportunities for the personal development of service users, taking into account practical, physical and emotional needs.

Take a lead role for risk analysis within the home, ensuring that appropriate assessments take place, and plans put in place to minimise risk where necessary.

Ensure that all steps are taken to maintain the health of people living within the home. Play a supporting role to Senior Managers regarding the Contract Monitoring process, providing reports and management information on the conduct of the home where this is necessary.

Liaise with external Agencies as appropriate, and ensure that contact between the staff team and those Agencies is conducted in a professional manner.

Work with the Personnel Department in supporting the recruitment and selection of staff, and assist the Area Manager in the formulation of staffing strategies, Policies and Procedures, and other pieces of managerial work as required.

Participate, as required, in the formulation of budgets and to monitor expenditure in specific budget headings as required.

Ensure that proper record and administrative systems are in place within the home, as required by CareTech Policy & Procedures, and Statutory Authorities.

Be accountable for the management of the Home’s petty cash float and any monies/valuables belonging to service users kept within the home.

Participate in the Area’s on-call management system as required.

Ensure that the home is run in accordance with good Health & Safety practice and legal requirements.

Ensure that maintenance and equipment renewal needs are communicated to the relevant person, obtaining costings/quotes where appropriate, and then ordering items/services once authorised.

Ensure that good communication networks are maintained within the home, upwards within CareTech’s management structure, and sideways to relevant others.

Support the Company’s Disciplinary & Grievance processes, as required, including involvement in Investigations, and the Chairing of