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Greggs PLC; Hempstalls; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement grows

Colleague share plans

Pension scheme (7% match)

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs PLC in the United Kingdom is hiring a Shop Manager to lead a team and deliver fast, friendly service across in-shop, delivery, Click+Collect and drive-thru channels. You will ensure excellent customer experiences and maintain shop standards.

You'll recruit, train and engage colleagues, manage wage controls and waste, participate in food preparation and customer service, and keep the shop welcoming and well-stocked. Competitive pay and Benefits are included.

Qualifications

• Experience leading a team in a food-on-the-go or retail setting.
• Proven ability to deliver excellent customer service.
• Experience managing shop standards and staff development.

Responsibilities

• Lead the team to deliver amazing results and maintain shop standards.
• Drive performance through recruitment, training and engagement.
• Monitor wage controls, waste and customer service standards.
• Participate in food preparation and customer service.
• Keep the shop clean, well-stocked and welcoming.

Skills

Team leadership

Customer service

Retail experience

Job description

Salary: £35,714 per annum plus Additional Commission subject to eligibility.

About the role

Join us as a Shop Manager and you'll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You'll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We'll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you.

You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.

If you've previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you'll fit right in here.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.

You can read more about us here: Greggs Careers | About Greggs.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture - the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we'd love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.

#VP25

£14.00 per hour which includes a 20p per hour band increment.

£14.00 per hour which includes a 20p per hour band increment.

£14.00 per hour which includes a 20p per hour band increment.