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Greggs PLC; Derry/Londonderry; On-site; GBP 31,000 - 42,000; Full time

Benefits offered by this job

Competitive pay + commission

Colleague discount 50%

Free hot drinks

Paid breaks

10% profit share with colleagues

Health and Wellbeing App (Remote GP &c

Holiday entitlement grows with career

Colleague share plans

Pension scheme with up to 7% match

Employee assistance app & helpline

Long service awards

Savings and discounts

Job summary

Greggs PLC is seeking a Shop Manager to lead a team, deliver fast and friendly service, and manage in-store operations across multiple channels including in-shop, delivery, Click+Collect and drive-thru. You will recruit, train and engage staff while ensuring food safety, wage controls and waste management are maintained.

You will be involved in food preparation, serving customers, and keeping the shop welcoming and well-stocked.

Qualifications

• Experience as a Supervisor or Line Manager in food-on-the-go or retail.
• Strong customer service experience.
• Able to support an inclusive culture and develop a team.

Responsibilities

• Lead the team to deliver excellent service and maintain shop standards.
• Recruit, train and engage colleagues to drive performance.
• Monitor wage controls, waste controls and customer service standards.
• Roll up sleeves and assist in food preparation and serving customers.
• Keep the shop clean, well-stocked and welcoming.

Skills

Customer service

Leadership

Team management

Retail experience

Job description

Salary: £36,594 per annum plus Additional Commission subject to eligibility.

About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You’ll be responsible for making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online. While no two days will be the same, during a typical day at work you can expect to:

• Lead the team to deliver amazing results and maintain the excellent standards of the shop
• Drive high performance through recruitment, training and development, and colleague engagement
• Keep a close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparation and serving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Competitive pay plus commission
• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, have lots of experience delivering excellent customer service and have worked in a food-on-the-go environment or within retail, this could be the role for you. You’ll also be supportive of an inclusive culture - recognising and valuing that difference is good. If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.

#VP25

£14.00 per hour which includes a 20p per hour band increment.