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Greggs PLC; Waterlooville; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive pay & commission

Colleague discount

Free hot drinks

Paid breaks

Profit sharing (10% of profits)

Health and wellbeing app

Holiday entitlement growth

Colleague share plans

Pension scheme (7% match)

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs PLC is recruiting a Shop Manager in the United Kingdom. You’ll lead and motivate your team to deliver fast, friendly service across in-store, delivery, Click+Collect and drive-thru channels, ensuring customers have a brilliant experience.

You’ll manage performance, recruitment and development, keep costs in check, assist with food preparation, serve customers, and ensure the shop is clean, well stocked and welcoming.

Qualifications

• Experience leading a team and delivering excellent customer service in a food-on-the-go or retail environment.
• Ability to recruit, train and develop staff and drive engagement.
• Track record of maintaining high service and quality standards.

Responsibilities

• Lead the team to deliver fast, friendly service across in-store, delivery, Click+Collect and drive-thru channels.
• Drive performance through recruitment, training and staff development.
• Monitor wage and waste controls and uphold customer service standards.
• Get involved in food preparation and serving customers.
• Ensure the shop is clean, well-stocked and welcoming.

Skills

Leadership

Team Management

Customer Service

Job description

Salary: £35,714 per annum plus Additional Commission subject to eligibility.

About the role

Join us as a Shop Manager andyou’lllead andmotivate your team to deliver fast and friendly service to our customers.We serve our customers acrossa number ofdifferent channels; in-shop, delivery,Click+Collect and drive thru.You'll be responsible formaking sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two days will be the same, during a typical day at work you can expect to:

• Leadthe team to deliver amazing results andmaintainthe excellent standards of the shop
• Drive high performance through recruitment, trainingand development,and colleague engagement
• Keepa close eye on things like wage controls, waste controls and customer service standards
• Roll your sleeves up and get involved in food preparationandserving customers
• Ensure the shop is clean, well-stocked and welcoming

What we can offer you

• Competitive payplus commission
• Colleague discountallowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinksfor you to enjoy while on shift
• Paid breaksallowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing Appproviding Remote GP and Physiotherapy services
• Holiday entitlement that growsas your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension schemeto help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awardscelebrating key milestones in your career
• Savings and discountsfor your everyday shopping, leisure and wellbeing

About you

If you havea track recordas aSupervisoror Line Manager, havelots of experience delivering excellent customer serviceand have workedin a food-on-the-go environment or within retail, this could be the role for you.You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.If you’ve previously used your skill set to develop a team of people and been supportive of an inclusive culture, recognising and valuing that difference is good, you’ll fit right in here.

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work.

You can read more about us here: Greggs Careers | About Greggs.

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views. We'll make sure you have the skills and knowledge you need to have a great career with us.

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