Operations Administrator

JR Recruitment; Thame; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

22 days holiday

Employee Assistance Programme

Training and development

Job summary

JR Recruitment is seeking an organised Operations Administrator to join a busy team in Thame. The role supports the day-to-day transport operation, liaising with drivers and customers and ensuring queries are resolved quickly and professionally.

Permanent position with Monday to Friday, 40 hours per week. Salary circa £26,500–£27,500 DOE, plus benefits including 22 days holiday plus bank holidays and the Employee Assistance Programme.

Qualifications

• Previous administration, operations, transport or logistics experience.
• Confident telephone and email communication skills.
• Good Microsoft Office skills and strong organisational abilities.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Handle incoming telephone calls and direct enquiries.
• Manage busy shared email inboxes and respond promptly.
• Provide telephone and email support to drivers and customers.
• Build relationships with drivers, customers and internal teams.
• Support Transport Managers with day-to-day administration.
• Maintain accurate information and records.

Skills

Administration

Operations

Transport/logistics

Customer service

Microsoft Office

Communication skills

Tools

Microsoft Office

Job description

Operations Administrator

Location: Thame

Salary: Circa £26,500 - £27,500 DOE

Permanent

Hours: Monday to Friday, 40 hours per week, between 8:30am–5:30pm

Benefits: 22 days holiday plus bank holidays, Employee Assistance Programme

We are recruiting for an organised and confident Operations Administrator to join a busy team based in Thame.

This is a varied role supporting the day-to-day running of the transport operation, dealing with drivers, customers and colleagues and helping ensure queries are handled quickly and efficiently. The role offers plenty of opportunity to learn the wider operation and develop into a key member of the team.

Key Responsibilities of the Operations Administrator:

• Handling incoming telephone calls and directing enquiries appropriately
• Managing busy shared email inboxes and responding to queries promptly
• Providing telephone and email support to drivers, customers and other locations
• Building strong working relationships with drivers, customers and internal teams
• Supporting Transport Managers with day-to-day administration
• Maintaining accurate information and records
• Assisting with operational queries and resolving issues where possible
• Providing cover for colleagues across different areas of the department
• Supporting additional projects and general administrative duties
• Managing changing priorities and moving quickly between different tasks

Key Requirements of the Operations Administrator:

• Previous administration, operations, transport or logistics experience
• Transport or vehicle-related experience would be advantageous but is not essential
• Confident telephone and email communication skills
• Good Microsoft Office skills
• Strong organisational skills and attention to detail
• Able to work under pressure and meet deadlines
• Comfortable dealing with customers, drivers and colleagues at all levels
• Flexible approach with the ability to prioritise a varied workload
• Enthusiastic, positive and keen to learn and develop
• Comfortable working as part of a busy team

What’s on offer:

• Permanent position
• Monday to Friday working
• 22 days holiday plus bank holidays
• Employee Assistance Programme
• Training and development within a busy transport operation
• Opportunity to build broader operational knowledge and progress within the team