Customer Services Advisor (Bank)

Nuffield Health Brentwood; Hereford; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discounted gym membership

Job summary

Nuffield Health Hereford Hospital is seeking a Customer Services Advisor to join our contact centre on a hybrid basis. This bank role pays £12.84 per hour and offers flexible hours to match business needs.

As part of the team you’ll handle all customer contacts with a calm, professional approach, using multiple channels (calls, emails, live chat and social media) to keep the customer journey seamless and ensure consistently excellent service.

Qualifications

• Excellent verbal communication and a positive, proactive customer-focused attitude.

Responsibilities

• Handle all contact with customers professionally.
• Utilise multiple channels including calls, emails, live chat and social media.
• Ensure the customer journey is seamless and issues are resolved promptly.
• Be part of a dynamic, customer-focused team environment.
• Deliver excellent customer service consistently.

Skills

Customer service

Communication

Multichannel support

Job description

Customer Services Advisor

Hereford Hospital | Bank | Ad-hoc

£12.84 per hour

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.

As a Customer Service Advisor at our Contact Centre, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment.

As a Customer Service Advisor, you will:

• Expertly handle all contact with our customers
• Make good use ofa number ofchannels, including calls, emails, live chat and social media
• Ensure the customer journey is always seamless
• Be part of an exciting, varied and dynamic environment
• Bring your skills to deliver excellent customer service, every time

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.

Join Nuffield Health and create the future you want, today.

It starts with you.

Key information about the role.

Working hours will be subject to need up to 37.5 hours, Monday-Friday 09:00-17:00 with additional evenings when required however ample notice would be given.

Please remember to inform your line manager when making your internal application.