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Royal Free London NHS Foundation Trust; Enfield; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Flexible hours

Benefits

Job summary

Royal Free London NHS Foundation Trust is hiring a Band 4 Patient Pathway Navigator in Oncology for Chase Farm Hospital. The role supports administrative duties and patient navigation from referral to discharge, working within a multidisciplinary team to ensure efficient patient flow.

The successful candidate will handle typing, data entry, patient communications and clinic coordination, with emphasis on empathy and professional conduct in all interactions.

Qualifications

• Typing and data-entry skills.
• Calm, professional appearance and a helpful manner.
• Ability to follow Trust policies and procedures.
• Phone patients to provide instructions, reminders and information.

Responsibilities

• General administrative duties for the department, including faxing, filing and distribution of mail.
• Ensure letters and discharge summaries are sent within agreed timeframes.
• Review actions from transcription services when requested by the team.
• Answer telephone calls and deal with enquiries in a courteous, proactive manner.
• Process requests for clinic changes, cancellations and new appointments in accordance with Trust policy.
• Type up urgent letters when required.
• Keep patient demographics and contact details up to date on Cerner.
• Use computerised tracking systems appropriately when accessing records.
• Phone patients to provide instructions, reminders and information as needed.
• Attend meetings relevant to the role; provide inclusion in MDTs and clinics.
• Provide patient navigation services for satellite and off-site locations.

Skills

Typing

Data entry

Communication

Tools

Cerner

Job description

Band 4 Patient Pathway Navigator Oncology | Royal Free London NHS Foundation Trust

Company:

Company: Royal Free London NHS Foundation Trust

Salary: £33,262 - £36,027 per annum inclusive of HCAS

General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.

• Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
• Review the actions and instructions generated from the transcription service when requested.
• Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
• Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
• Respond to requests from clinicians to type up urgent letters when required.
• Ensure all patient demographics and contact details are kept up to date on Cerner.
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Phone patients to provide instructions, reminders and information where necessary.
• Attend and participate in meetings relevant to the role as required.
• Provide patient navigation services for satellite and off site locations.

Patient Pathway Navigator Band 4 – Oncology

We are looking for a patient pathway navigator to join our dynamic team within the Oncology Department at Chase Farm Hospital.

Our team has pioneered the implementation of the new patient pathway roles with great success – and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you.

The role would be based at Chase Farm Hospital and would be working as an integral member of the Clinical/Admin team consisting of Medical Oncology Consultants, SPRs, a Research Nurse and CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics.

You would be part of the patient pathway from referral to discharge and would be the patients’ first port of call when they need guidance through what is often a difficult and distressing time in their lives. You would need to have a calm professional appearance and be happy to always go the extra mile to help.

• Typing and data-entry skills
• The ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust’s core values in all your interactions.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

£34,186 - £37,389 per annum inclusive of HCAS

£33,262 - £36,027 per annum inclusive of HCAS

£30,630 - £32,346 Per annum inclusive of HCAS