Band 4 Patient Pathway Co-ordinator Urology

BHR Hospitals; Ilford; Hybrid; GBP 33,000 - 36,000; Full time

Job summary

Barking, Havering & Redbridge University Hospitals NHS Trust is seeking a proactive Band 4 Patient Pathway Co-ordinator (Admissions Officer) for the Urology team at Ilford. You will manage waiting lists, coordinate admissions and ensure timely access in line with national standards.

The ideal candidate will have excellent communication, organisational skills and experience with NHS patient administration systems, supporting patients through their pathway and liaising with clinicians and

Qualifications

• Minimum of 5 GCSEs or equivalent experience
• Experience using patient administration systems to manage waiting lists and admissions
• Knowledge of NHS targets and pathways and ability to work with clinicians

Responsibilities

• Schedule elective inpatient, day-case, and diagnostic procedures onto theatre lists in line with priority and capacity
• Prioritise patient bookings to minimise RTT breaches and meet waiting time standards
• Monitor waiting lists and act to prevent breaches and ensure timely treatment
• Coordinate admissions with consultants, clinical teams, theatre coordinators, pre‑assessment services and bed management
• Communicate admission dates and procedure information to patients in a professional and compassionate manner

Skills

IT / patient administration systems

NHS pathways knowledge

Administrative experience in healthca

Communication skills

Education

GCSEs or equivalent

Tools

NHS IT systems

Job description

Band 4 Patient Pathway Co-ordinator Urology

Band 4

Main area Urology Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week Job ref 162-7939-SURG

Site Urology Medical Staff Town Ilford Salary £33,262 - £36,027 Per Annum HCA inclusive Salary period Yearly Closing 27/09/2026 23:59

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

An exciting opportunity has arisen for a highly motivated, proactive team player to join the Urology team as a Patient Pathway Co-ordinator (Admissions Officer) at Barking, Havering & Redbridge University Hospitals NHS Trust and within the Surgery Division.

The ideal candidate would have excellent communication skills, be able to work under pressure and be organised and have good time management skills. The candidate should have an ability to be able to negotiate with colleagues/staff and consultants and able to work with colleagues of all grades.

Our Patient Pathway Co-ordinators (Admissions Officer) take day-to-day responsibility for the administration of Urology diagnostic and elective admissions. This includes managing waiting lists, coordinating admissions, and ensuring patients are seen in a timely way in line with national standards and the Trust’s Patient Access Policy. Ensuring that patients are scheduled for surgery in line with clinical urgency, cancer waiting times and RTT. The role requires good problem solving skills and the ability to priority workload. You will act as a key point of contact for patients and the clinical team, supporting people throughout their pathway so they receive clear information, timely admissions and a positive experience of care.
All new staff appointed to posts at the Trust are subject to a probationary period. This will give the new staff member an opportunity to become familiar with the culture and working environment of the Trust.

We are passionate about development and improvement. Driven by our PRIDE values, we are at the forefront of improvement across the organisation. Changes in our models of care are heavily influenced and driven by the staff who deliver it. This programme extends to developing future leaders, through a range of opportunities, tailored to individual needs, we will help you to reach your potential - this is the ideal role for those with ambitions as future senior leaders.

Main duties of the job

Schedule elective inpatient, day-case, and diagnostic procedures onto theatre lists in line with clinical priority, waiting time targets, and available capacity.

Prioritise patient bookings to minimise RTT breaches and support achievement of national and Trust waiting time standards.

Monitor waiting lists and identify patients approaching breach dates, taking appropriate action to ensure timely treatment.

Liaise with consultants, clinical teams, theatre coordinators, pre-assessment services, and bed management teams to coordinate admissions and maximise theatre utilisation.

Communicate with patients regarding admission dates, procedure information, cancellations, and changes to appointments in a professional and compassionate manner.

Working for our organisation

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queens Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queens and get rid of corridor care.

We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance.

We run a Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

However, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Rachna Srivastava, Recruitment Advisor, on 01708 435000 Ext. 5904. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person specification

Education/ Qualifications

• Minimum of 5 GCSEs or equivalent experience

Skills/ Abilities

• Experience of using a full range of IT/Patient administration systems
• Knowledge of patient targets and pathways
• Experience using NHS systems
• Previous experience in an administrative or healthcare setting

Experience/ Knowledge

• Experience of patient administration work in healthcare setting

Before you apply

Using AI
We recognise that more applicants are using artificial intelligence (AI) tools to support their job applications and welcome the responsible use of these technologies.
AI can be a useful tool to help organise your thoughts, improve the structure of your application and support your preparation. However, your application should remain an authentic and accurate reflection of your skills, experience, and knowledge.
We encourage you to review the person specification carefully and provide clear examples that demonstrate how you meet the essential criteria for the role. Any information submitted as part of your application must be accurate, truthful, and based on your experience.
Throughout our recruitment process, we value honesty, integrity, and authenticity. We want to understand what you can bring to BHRUT, so please ensure that your application reflects your own capabilities and achievements.
AI should not be used to misrepresent your skills, qualifications, and experience.

Flexible working
We welcome applications from candidates seeking flexible working or job sharing where service needs allow.

Pre-employment checks
Please provide references from your current or most recent employer, including your line manager or supervisor. Successful applicants will also be required to complete pre-employment checks, including identity verification through TrustID and any role-specific clearances.

Certificate of Sponsorship
In line with UKVI guidance, we are unable to provide a Certificate of Sponsorship for Band 2 and Band 3 roles.

Recruitment process
We may close vacancies before the advertised closing date if we receive a high volume of applications. All communication regarding your application will be sent by email, so please check your inbox and junk folder regularly.

Inclusion
BHRUT is committed to creating an inclusive workplace and welcomes applications from all sections of the community. Applicants who declare a disability under the Equality Act 2010 or identify as a Care Leaver and choose to be considered under our Disability Confident or Care Leaver schemes will be guaranteed an interview where they meet the essential criteria.

Safeguarding
BHRUT is committed to safeguarding children and adults at risk. All employees are expected to share this commitment and follow the Trust's safeguarding policies.

Smoke-free Trust
BHRUT is a smoke-free Trust. All employees are expected to comply with our smoke-free policy.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We have a wide range of flexible, temporary and part-time opportunities.