Pleural Patient Navigator

Nhs-1; Lancaster; On-site; GBP 28,000 - 31,000; Full time

Job summary

University Hospitals of Morecambe Bay NHS Foundation Trust is recruiting for a Band 4 administrator to support the Colorectal Cancer pathway. The post entails tracking patients through diagnosis, coordinating with Clinical Nurse Specialists and MDT coordinators, and ensuring timely appointments within national standards.

The role requires attention to confidentiality, data management, and effective communication with multiple teams.

Qualifications

• GCSE Maths and English or equivalent.
• ECDL or recognised experience.
• Experience using MS Office and NHS data terminology.

Responsibilities

• Track patient pathway across diagnostic phases and ensure timely results.
• Coordinate with CNS, MDT Coordinators and Cancer Trackers to ensure timely care.
• Maintain and update relevant databases and assist with administrative tasks.

Skills

Data protection

Communication

English proficiency

Motivation

Quality management

Health & safety

NHS performance targets

Education

GCSE Maths & English

ECDL / recognised experience

Tools

MS Office

Job description

Main area Pleural Grade NHS AfC: Band 4 Contract 12 months (12 months fixed term to cover maternity leave) Hours Full time - 37.5 hours per week Job ref 331-8200138-UHMB-A

Employer University Hospitals of Morecambe Bay NHS Foundation Trust Employer type NHS Site Royal Lancaster Infirmary Town Lancaster Salary £28,392 - £31,157 per annum, pro rata Salary period Yearly Closing 01/10/2026 23:59

NHS AfC: Band 4

''Creating a great place to be cared for and a great place to work''

University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.

Job overview

Working within a speciality team to manage the patient pathway, taking into consideration all aspects of that pathway to include: · Tracking the progress of cancer patients through their pathway of care including through the diagnostic phase, pursuing results and ensuring that all results are managed appropriately to avoid potential delay. Patients may present through various routes and recording and tracking must be in accordance with National Cancer Waiting Times standards; · Ensuring all patients receive appointments and next steps in their pathway in a timely fashion whilst overseeing any other aspect of managing the patient pathway; · Maintain and update relevant databases as required. · To support patients and their carers re-access specialist services without delay should they need to do so The post holder will work with the Colorectal Cancer team, specifically providing support to the Clinical Nurse Specialists, MDT Coordinators and Cancer Trackers to ensure timely care for all patients in relevant specialities. It is essential that the post holder exercise initiative commensurate with the role and that confidentiality is maintained at all times.

Main duties of the job

· Interact with MDT Clinical Teams regarding urgent admissions, outpatient appointments and concerns expressed by patients/relatives and General Practitioners. Communicate with General Practitioners as to the appropriate course of action, i.e. admission or available clinic appointments.

· Deal with enquires and problems encountered in the tracking of the patient pathway, communicating with all agencies, which includes taking the appropriate action escalating to the appropriate person as and when required.

· Ensure timely return of investigations/reports requested by medical staff. Liaising with all staff concerned e.g. medical, nursing staff, Medical Records Department, X-ray Department, Patient Contact Centre, Pathology Department and Management etc.

· Chase out-standing results and if necessary, liaise with outpatient booking teams to amend patient appointments, making sure follow-up appointments following investigations are arranged where necessary.

· Assist the Clinical Nurse Specialists (CNS) in the coordination of the Colorectal Cancer service and other administrative aspects of the CNS role as and when required.

Working for our organisation

We operatefrom three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, andUlverstonCommunity Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies,daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person specification

Personal Qualities

• Ability to work under minimal supervision.
• Demonstrates a commitment to team working.
• Evidence of continuing to update knowledge and personal development.
• Demonstrates a willingness to change as the role evolves.
• Ability to travel cross bay.
• Self motivated.
• Cooperative, flexible, enthusiastic, approachable and friendly.
• Clear understanding of patient confidentiality.
• Awareness of audit procedures.

Education and Qualifications

• Good standard of general education including GCSE Maths and English or equivalent.
• ECDL or recognised experience.
• Evidence of ongoing personal development.

Experience

• Guidance Score Experience of undertaking a range of administrative duties.
• Experience of using MS Office Systems.
• Knowledge and use of medical terminology.
• Knowledge of NHS data definitions relating to Cancer Standards and Cancer Waiting Times.
• Previous NHS experience.
• Experience of using a Patient Database.
• Experience of working with spreadsheets and databases.

Skills, ability and knowledge

• Knowledge of data protection issues and the requirement for confidentiality.
• Evidence of good, clear communication skills and ability to use tact and diplomacy when speaking to patients.
• Proficiency in English language.
• Demonstrates a high level of motivation.
• Awareness of quality management systems.
• Awareness of H&S issues.
• Knowledge of national performance targets, choose and book, access plans and governance issues.

PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL.

The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be EffortlesslyInclusive .

The trust operates a No Smoking Policy.

Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.

We reserve the right to close a job advert early where sufficient applications have been received.

The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert

If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £49.50 for Enhanced and £21.50 for Standard clearance and additional to this a £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.

Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.

We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us atUHMB. This bespoke site has lots of useful information to help you settle into your new roleincluding: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Joanne Feeney Job title Directorate Manager Email address [e-mail] Telephone number 07855092009 Additional information We would encourage interested applicants to make contact.