Clinical Pathway Navigator

Royal Free London NHS Foundation Trust; City Of London; Vor Ort; GBP 33.000 - 36.000; Vollzeit

Zusammenfassung

Royal Free London NHS Foundation Trust is seeking a Band 4 Clinical Pathway Navigator in the Pain Management department. This full-time role in Edgware requires coordinating patient pathways from referral to discharge and providing administrative support to reduce delays and unnecessary appointments.

The successful candidate will demonstrate trust values, manage workload, and communicate effectively with staff at all levels.

Qualifikationen

• RSA 2 or RSA 3 word processing/typing or equivalent experience.
• Knowledge of medical terminology.
• English and Maths at GCSE level or equivalent.

Aufgaben

• Coordinate administrative functions for patients from GP referral to discharge.
• Assist in coordinating patient pathways to reduce multiple appointments.
• Support the Pain Management team with smooth patient journeys.

Kenntnisse

Communication skills

Attention to detail

Customer care

Confidentiality

Cerner

Database skills

Ausbildung

RSA 2 or RSA 3 word processing/typing

Medical terminology knowledge

GCSE English and Maths

Diploma level qualification

Tools

None

Jobbeschreibung

Band 4 Clinical Pathway Navigator

NHS View all jobs

• Location: Edgware, North West London
• Salary: £33,262-36,027 per year
• Contract type: Permanent
• Working pattern: Full-time

4 hours ago

Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

Main duties of the job

An opportunity has arisen for a full time Clinical Pathway Navigator to join the Pain Management department. We are looking for a positive and motivated person with an eye for detail to join our team. The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interacting with staff at all levels
• Previous administrative and organisational experience
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems

To find out more about working at the Royal Free London NHS Foundation Trust please visit our website.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Details

• Date posted: 18 September 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £33,262 to £36,027 a year per annum inclusive of HCAS
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 391-RFL_8121546
• Job locations: Edgware General Hospital, Burnt Oak Broadway, Edgware, HA8 0AD, United Kingdom

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Job description

Person Specification

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Education and professional qualifications

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent

Desirable

• Diploma level qualification or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

Experience

Essential

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staffPrevious administrative and organisational experience
• Experience of dealing with non-routine and complex problems

Desirable

• Experience of managing and prioritising own workload and working to deadlines

Skills and aptitudes

Essential

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
• Knowledge of Cerner
• Ability to use databases

Desirable

• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly

Personal qualities and attributes

Essential

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude

Others

Essential

• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision
• Reliability - good time keeping

Desirable

• Ability to work flexibly to accommodate peaks and troughs of activity