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Holistic Recruiters Ltd; Eling; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company pension

Annual Leave

Leadership training

Employee Assistance Programme

Career progression

Supportive leadership team

Innovative NHS service

Meaningful difference

Job summary

Holistic Recruiters Ltd, an NHS-commissioned provider, seeks a Service Manager for Crowlin Recovery House to lead a 24/7 mental health crisis service. You will ensure safe, person-centred, trauma-informed care, with governance, budget control, and strong partnerships with CRHTTs, CMHTs, NHS commissioners, and social care.

You will oversee staffing, performance, safeguarding, and continuous improvement to stabilise guests and support safe discharge planning, while meeting NHS contractual

Qualifications

• Experience leading 24/7 health services or residential care.
• Ability to govern high-quality, person-centred services.
• Knowledge of NHS contractual requirements and regulatory standards.

Responsibilities

• Provide strategic and operational leadership for a 24/7 NHS-funded Recovery House.
• Lead the management team and oversee all operational staff.
• Ensure needs assessments, risk assessments, and recovery-focused planning.
• Develop partnerships with NHS commissioners, CRHTTs, CMHTs, and Local Authorities.
• Oversee governance, quality assurance, safeguarding, GDPR, and health & safety compliance.
• Monitor performance data, drive service improvements, and achieve KPIs including MHSDS.
• Lead workforce planning, appraisals, and staff wellbeing initiatives.
• Manage the service budget, staffing costs, and expenditure for value for money.
• Support on-call rota and continuous quality improvement initiatives.

Skills

Leadership

Strategic planning

Governance

Budget management

Staff development

Stakeholder engagement

Risk assessment

Job description

Service Manager - Recovery House (Mental Health Crisis Service)

Holistic Recruiters Ltd is an NHS commissioned healthcare provider delivering innovative community-based services that improve outcomes for individuals whilst reducing unnecessary hospital admissions.

Crowlin Recovery House is a pioneering NHS-funded Mental Health Recovery House providing a 24-hour, short-term, non-clinical residential alternative to hospital admission for adults experiencing a mental health crisis.

The service offers a safe, therapeutic and trauma-informed environment where individuals can stabilise, recover and safely return home through personalised recovery planning and partnership working with the Crisis Resolution Home Treatment Teams (CRHTTs). The Recovery House operates 24 hours a day, 365 days a year and provides accommodation for up to ten guests.

Job Description

The Service Manager provides strategic and operational leadership for a 24-hour NHS-funded Mental Health Recovery House, ensuring the delivery of a safe, high-quality, person-centred, trauma-informed, and recovery-focused service for adults experiencing a mental health crisis. The post holder is responsible for the overall management of the service, including operational performance, governance, financial management, staff leadership, partnership working, and continuous service improvement, while ensuring compliance with NHS contractual requirements and regulatory standards.

Key Responsibilities

• Provide strategic leadership and overall operational management of the Recovery House, ensuring safe and effective service delivery 24 hours a day, 365 days a year.
• Lead the management team, including the Deputy Service Manager, and oversee all operational staff to deliver high-quality, recovery-focused care.
• Ensure high-quality support through effective needs assessments, risk assessments, personalised support planning, therapeutic interventions, and structured programmes of meaningful activities that promote recovery, independence, and community integration.
• Develop strong partnerships with NHS Commissioners, Crisis Resolution Home Treatment Teams (CRHTTs), Community Mental Health Teams, Primary Care, Social Care, Housing Providers, Police, Ambulance Service, Local Authorities, and voluntary organisations to coordinate referrals, admissions, reviews, and safe discharge planning.
• Lead all governance and quality assurance systems, ensuring compliance with NHS Standard Contract requirements, safeguarding legislation, CQC standards (where applicable), GDPR, Health & Safety legislation, and organisational policies.
• Oversee audits, incident investigations, complaints, serious incidents, risk management, learning reviews, Duty of Candour, and continuous quality improvement.
• Ensure effective systems are in place to monitor, record, analyse, and report all aspects of service delivery, using performance data to improve outcomes and achieve NHS contractual KPIs, including MHSDS reporting.
• Lead workforce planning by recruiting, supervising, mentoring, coaching, and developing staff, managing performance, appraisals, disciplinary processes, wellbeing initiatives, and succession planning.
• Ensure staff remain compliant with mandatory and specialist training, including safeguarding, trauma-informed care, suicide prevention, autism awareness, de-escalation, equality and diversity, and health and safety.
• Manage the service budget, monitor staffing costs and agency usage, approve expenditure, ensure value for money, and maintain financial compliance.
• Promote innovation by reviewing performance data, implementing service improvements, sharing best practice, and supporting the mobilisation of future mental health services.
• Participate in the senior management on-call rota.

What We Offer

• Company pension.
• Annual Leave entitlement
• Leadership and management training.
• Employee Assistance Programme.
• Career progression opportunities.
• Supportive leadership team.
• Opportunity to help shape an innovative NHS-funded mental health service.
• A rewarding role making a meaningful difference in the lives of people experiencing mental health crises.