Service Manager (Mental Health)

LLOYD'S REGISTER INTERNATIONAL; Thanet District; On-site; GBP 43,000 - 44,000; Full time

Benefits offered by this job

Wellbeing support

Discounts

Blue Light Card

Eye Care Vouchers

Cost of living support

Flexible working

Domestic Abuse Support

Mental Health First Aiders

Contributory Pension Scheme

Long Service Recognition

Employee Assistance Programme

Cycle to Work scheme

Smart Technology Loans

Time Off In Lieu

Buy and Sell Annual Leave

Refer a Friend Scheme

Clinical Supervisions

Job summary

Hestia in Thanet, Kent, is seeking a Service Manager to lead the Crisis Recovery House. You will oversee the delivery of a safe, person-centred crisis service 24/7, align with contractual requirements, and work with clinical and community partners.

The role requires a strong track record in mental health or complex-needs services, experience leading teams, safeguarding expertise, and the ability to drive improvements through data and resident feedback.

Qualifications

• Experience in managing mental health, housing, social care, crisis or other complex-needs services.
• Proven track record of leading high-performing teams and managing service delivery against contractual requirements.
• Experience with safeguarding, risk management, quality assurance and partnership work with NHS, local authorities and voluntary sector.

Responsibilities

• Lead TRH with a safe, welcoming, person-centred crisis service available 24/7.
• Ensure compliance with contractual requirements, legislation, safeguarding and quality standards.
• Drive service improvement through data, outcomes, resident feedback and learning.
• Oversee workforce planning, recruitment, retention and development to keep the service well staffed.

Job description

• Location:Thanet Crisis & Recovery House
• Closing Date:22 September 2026
• Pro Rata Salary:42,660.72
• Contract Type:Permanent
• Working Location Type:On- Site
• Hours per week:39

We areHestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Managerto play a pivotal role in Crisis Recovery Housein Thanet, Kent

Sounds great, what will I be doing?

AsService Manager, you will have overall responsibility for the leadership, performance and continuous development of TRH, ensuring the delivery of a safe, welcoming and person-centred crisis service that provides an effective alternative to hospital admission. You will lead a recovery-focused, psychologically informed and strengths-based model of support, ensuring compliance with contractual requirements, legislation, safeguarding responsibilities and Hestia's quality standards. Working closely with clinical, statutory and community partners, you will drive service improvement through the use of data, outcomes, resident feedback and learning, while maintaining effective risk management, safeguarding and governance processes. You will provide visible, values-led leadership to the team, overseeing workforce planning, recruitment, retention and development to ensure the service remains well staffed and equipped to deliver high-quality support 24 hours a day, 7 days a week.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

We're looking for an experienced and values-driven leader with a strong background in managing mental health, housing, social care, crisis or other complex-needs services. You will have a proven track record of leading high-performing teams, managing service delivery against contractual requirements, KPIs and quality standards, and overseeing budgets and resources effectively. The successful candidate will bring substantial experience of safeguarding, risk management, quality assurance and partnership working with NHS, local authority, voluntary sector and community organisations. You will have a strong understanding of recovery-focused, strengths-based, trauma-informed and psychologically informed approaches, alongside a commitment to co-production and involving people with lived experience in service development. A sound knowledge of relevant mental health, safeguarding, health and safety, social care and welfare legislation is essential, as is the ability to assess and review risk and support plans, maintain accurate records, and utilise IT systems to produce high-quality reports and data.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call:We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview:Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Our commitment to Equality, Diversity, and Inclusion

We are a disability confident employer

Safeguarding Statement

Important Information for Candidates

We are Hestia.

We support adults and children in times of crisis.

We make a difference.

We are passionate.

We are innovative.

We are courageous.

We are genuine.

We are respectful.

We are dedicated.

We collaborate.

We are a charity.

• Wellbeing support
• Discounts
• Blue Light Card
• Eye Care Vouchers
• Cost of living support
• Flexible working
• Domestic Abuse Support
• Mental Health First Aiders
• Contributory Pension Scheme
• Long Service Recognition
• Employee Assistance Programme
• Cycle to Work scheme
• Smart Technology Loans
• Time Off In Lieu
• Buy and Sell Annual Leave
• Refer a Friend Scheme
• Clinical Supervisions