Service Manager

TipTopJob; Corby; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Flexible working

Training and development

Cycle to work

Pension scheme

Wellbeing days

Death in Service

Critical Illness Insurance

Season Ticket Loan

Job summary

The Forward Trust in Northamptonshire is launching a brand-new Day Rehab Programme and seeks a Service Manager to shape and lead it from the ground up. This full-time role (35 hours per week) offers the chance to build a service that makes a real difference in peoples recovery journeys.

You will also support developing a new LERO and work closely with the Regional Manager and partners to ensure sustainable growth and strong governance while guiding the team to deliver high-quality support for

Qualifications

• Experience leading services in health, social care, or substance misuse.
• Strong leadership and team management capabilities.
• Comfort with data, reporting, and compliance frameworks.
• Ability to build partnerships and work with external stakeholders.

Responsibilities

• Lead delivery of the Day Rehab Programme (Self-Help Addiction Recovery model).
• Support the setup and development of a new LERO service.
• Line manage a Lead Counsellor, Administrator, and LERO staff.
• Collaborate with the Regional Manager on strategy, planning and service improvements.
• Build and maintain relationships with commissioners and key stakeholders.
• Ensure accurate data, timely reporting, and audit compliance.
• Monitor performance against SLAs and targets.

Skills

Service management

Leadership and people management

Data reporting and compliance

Stakeholder collaboration

Job description

About The Role

Were launching a brand:new Day Rehab Programme in North Northamptonshire and are looking for a Service Manager to help shape and lead it from the ground up. This is a full:time role (35 hours per week), offering the chance to build a service that will make a real difference in peoples recovery journeys.

Location: Northamptonshire

Salary: A GBP 36,000 per annum

Vacancy Type: Permanent

About The Role

Were launching a brand:new Day Rehab Programme in North Northamptonshire and are looking for a Service Manager to help shape and lead it from the ground up. This is a full:time role (35 hours per week), offering the chance to build a service that will make a real difference in peoples recovery journeys.

Youll also support the development of a new LERO, helping it grow towards independence and sustainability, while working closely with the Regional Manager and wider partners.

What youll be doing

This is a hands:on leadership role where youll balance operational delivery with strategic input.

• Lead delivery of the Day Rehab Programme (Self:Help Addiction Recovery model)
• Support the setup and development of a new LERO service
• Line manage a Lead Counsellor, Administrator, and LERO staff
• Work with the Regional Manager on strategy, business planning, and service improvements
• Build and maintain strong relationships with commissioners and key stakeholders
• Ensure accurate data, timely reporting, and full audit compliance
• Monitor performance against service level agreements and targets

What Were Looking For

Youll be confident leading services in a fast:moving environment, with the ability to support both people and performance.

• Experience in service management within health, social care, or substance misuse
• Strong leadership and team management skills
• Confidence working with data, reporting, and compliance frameworks
• Ability to develop partnerships and work collaboratively with external stakeholders
• A proactive, organised, and solutions:focused approach
• Commitment to safeguarding, quality, and continuous improvement

No two days will be the same, you might be shaping service delivery in the morning, supporting your team through supervision in the afternoon, and reviewing performance data or meeting commissioners later in the day.

Some flexibility is required, including occasional evening or weekend work, and travel within the region may be necessary.

This is a rare opportunity to help design and embed a brand:new service from day one. Youll play a key role in shaping recovery pathways, building a strong team culture, and ensuring high:quality support for service users.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

Benefits

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits :

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro ratad for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme : Employer matched contributions of up to 6 in the first two years service and up to 9 thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.