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Acorn Stairlifts UK; City of Edinburgh; In loco; GBP 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare and pension schemes

Company events

Investors in People accredited

Descrizione del lavoro

Acorn Stairlifts UK is seeking a Field Service Engineer to cover Edinburgh and surrounding areas. The role involves travelling to customer homes to service and repair stairlifts, with possible overnight stays.

You will diagnose issues, perform hands-on repairs, and ensure safety checks are completed. Excellent customer service is essential, with adherence to company values and timely communication with customers and management.

Competenze

• Experience in field service is beneficial.
• Good troubleshooting and fault-finding skills.

Mansioni

• Travel to customer homes daily to service and repair Acorn Stairlifts.
• Diagnose and perform hands-on service and repairs in the field.
• Meet targets and deadlines in a professional, timely manner.
• Provide high levels of customer service and feedback to management.
• Carry out product updates and safety checks.

Descrizione del lavoro

We are currently looking for a Field Service Engineer to join our UK Service Department covering Edinburgh and surrounding areas.

*** MUST BE BASED IN THE EH POSTCODE AREA ***

Comprehensive induction and training

Investors in People accredited employer

Healthcare and pension schemes

Company events

The role consists of:

Travelling on a daily basis to our customer homes to service and repair Acorn Stairlifts.

May include multiple overnight stays per week.

Diagnosing, and providing hands on troubleshooting, service, and repairs to existing Stairlifts within the field

Meeting all target and deadlines in a professional and timely manner.

Provide high levels of customer service - ensure satisfaction and implement any necessary corrective actions, with the assistance of management.

Carrying out the product update and safety checks in a safe manner

To communicate effectively with external customers, and provide customer feedback.

Must be able to display the Acorn Values

OUR VALUES

Quality of the products we make and sell and the service we provide

Unity Working together as one team

Integrity Acting responsibly and honestly to deliver on our promises

Caring About our customers, each other and the wider community

Ambition Taking Pride in all we do and striving to improve

Acorn Achievers:

We run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.