Customer Services / Claims Handler

CPS Group (UK) Limited; Cardiff; In loco; GBP 22.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday

8 bank holidays

Flexible home working

Descrizione del lavoro

CPS Group (UK) Ltd are recruiting a Customer Services / Travel Insurance Claims Handler in Cardiff. The role is hybrid with two days per week onsite and training provided as you handle travel insurance claims from start to finish.

You will assess liability, negotiate settlements and identify fraud indicators while delivering a high level of customer service. The position offers a clear path for career development and salary starting from £24.5k with benefits.

Competenze

• No prior experience required; full training provided.
• Excellent scope for long term career development.

Mansioni

• Provide high level of customer services throughout the claims process
• Assess liability and indemnity on the claim
• Identify and refer fraud indicators
• Negotiate settlement of claims

Conoscenze

Organised

Strong communication

Descrizione del lavoro

Customer Services / Claims Handler (Travel Insurance)

Cardiff - 2 days a week onsite

Salary starting from £24.5k pa + benefits

CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued growth, they are looking to hire a Claims Handler to join their Travel Insurance Claims Team.

The role doesn't require any previous experience, full training is given and there is excellent scope for long term career development.

In this role you will focus primarily on email-based claims handling, with some phone interaction from time to time. You'd be managing your own caseload, handling travel insurance claims from start to finish, assessing validity, identifying potential fraud indicators, negotiating settlements, and ultimately ensuring customers receive a smooth and fair claims experience.

Hours are Mon to Fri. 9am - 5.30pm (37.5 hours per week) with 2 days per week required in the Central Cardiff office.

Some duties you will be carrying out:

• Provide high level of customer services throughout the claims process
• Assess liability and indemnity on the claim
• Identify and refer fraud indicators
• Negotiate settlement of claims

Experience / Skills:

• Organised with strong attention to detail
• High level of communication skills both written and verbal

• annual salary reviews
• 25 days holiday (Plus 8 days bank holiday)
• Flexible working from home arrangements and equipment.

Contact: Zach Bennett - CPS Group UK

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