Hire Desk Administrator

GTAccess, Ltd.; Peterborough; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Monthly bonuses

Commission opportunities

Yearly depot-based bonus

Company pension scheme

Friendly, vibrant workplace

Employee Assistance Programme

Personal development and training

Job summary

GTAccess, Ltd. is seeking an enthusiastic and detail-oriented Hire Desk Administrator for our Peterborough Depot.

You will support the management team in day-to-day operations, communicate with customers professionally, and handle hire contracts, exchanges and breakdowns while keeping our CRM systems up to date. You’ll provide accurate advice on equipment needs, work effectively as part of a team, and focus on delivering high levels of service.

Qualifications

• Strong customer service focus and ability to handle enquiries professionally.
• Excellent verbal and written communication skills.
• Proven time management and organisational abilities.
• Willingness to learn product knowledge to advise customers accurately.
• Ability to work well in a team, even under pressure.
• Attention to detail and a precise approach to tasks.

Responsibilities

• Assist with day-to-day operations of a busy hire office.
• Communicate professionally with customers, handle enquiries and take orders.
• Manage hire contracts, exchanges and breakdowns; update Hire and CRM systems.
• Advise customers on equipment needs and resolve queries in a friendly, professional manner.
• Identify and maximise sales opportunities to drive customer satisfaction and business growth.

Skills

Customer service

Communication

Time management

Product knowledge

Teamwork

Accuracy & precision

Job description

We’re on the lookout for an enthusiastic and detail-oriented Hire Desk Administrator to join our team at our Peterborough Depot. If you thrive in a fast-paced environment and love providing excellent customer service, we’d love to hear from you!

Your Daily Responsibilities

• Assisting with the day-to-day operations of a busy hire office, supporting the management team.
• Communicating professionally with customers, handling enquiries, and taking orders.
• Managing all hire processes, including hire contracts, exchanges, and breakdowns, while updating our Hire and CRM systems.
• Providing advice to customers on equipment needs and resolving queries in a friendly and professional manner.
• Identifying and maximising sales opportunities to ensure customer satisfaction and business growth.

What You’ll Bring to the Team

We’re looking for someone who has:

• A solid understanding of customer needs and the ability to deliver exceptional service.
• Strong professionalism and excellent time management skills.
• Product knowledge (or the willingness to learn) to provide accurate advice.
• The ability to work effectively as part of a team, even under pressure.
• A calm, positive approach, ensuring tasks are completed with accuracy and precision.
• A results-driven mindset with a focus on achieving goals.

What You’ll Get in Return

We value our team and offer:

• Monthly bonuses and commission opportunities
• Yearly depot-based bonus
• Company pension scheme
• A friendly, vibrant, and exciting workplace
• Employee Assistance Programme
• Opportunities for personal development and training through a tailored programme

A Few Things to Note

We’re delighted with the interest we receive for our roles and love reviewing applications. However, we may not be able to respond to everyone individually. Rest assured, if your application stands out, we’ll be in touch!

GTAccess actively promotes a smoke-free environment and upholds a zero-tolerance policy against sexual harassment and bullying, fostering an inclusive and diverse workplace where everyone feels valued.