Hire Desk Administrator

GTAccess Ltd; Peterborough; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Company pension scheme

Monthly bonuses and commission

Yearly depot-based bonus

Employee Assistance Programme

Personal development and training

Job summary

GTAccess Ltd. is seeking an enthusiastic Hire Desk Administrator for our Peterborough Depot. You will support the day-to-day hire office operations, communicate professionally with customers, and manage contracts, exchanges, and breakdowns while updating our Hire and CRM systems.

You will advise customers on equipment needs, resolve queries, and identify sales opportunities to drive growth. A friendly, vibrant workplace with monthly bonuses and a strong pension is offered.

Qualifications

• Experience supporting a busy hire office or similar operations.
• Professional communication with customers and handling enquiries.
• Managing hire processes including contracts and exchanges.
• Familiarity with CRM systems used in hire businesses.
• Ability to identify sales opportunities and contribute to growth.
• Willingness to participate in training and development.

Responsibilities

• Assist day-to-day operations of a busy hire office and support management.
• Communicate professionally with customers, handle enquiries and take orders.
• Manage hire processes including contracts, exchanges and breakdowns; update Hire/CRM systems.
• Advise customers on equipment needs and resolve queries promptly.
• Identify and maximise sales opportunities to boost customer satisfaction and growth.

Skills

Customer service

Communication

Sales mindset

CRM systems

Problem solving

Tools

CRM systems

Job description

We're on the lookout for an enthusiastic and detail-oriented Hire Desk Administrator to join our team at our Peterborough Depot. If you thrive in a fast-paced environment and love providing excellent customer service, we'd love to hear from you! Your Daily Responsibilities

• Assisting with the day-to-day operations of a busy hire office, supporting the management team.
• Communicating professionally with customers, handling enquiries, and taking orders.
• Managing all hire processes, including hire contracts, exchanges, and breakdowns, while updating our Hire and CRM systems.
• Providing advice to customers on equipment needs and resolving queries in a friendly and professional manner.
• Identifying and maximising sales opportunities to ensure customer satisfaction and business growth.
• Competitive salary
• Monthly bonuses and commission opportunities
• Yearly depot-based bonus
• Company pension scheme
• A friendly, vibrant, and exciting workplace
• Employee Assistance Programme
• Opportunities for personal development and training through a tailored programme

A Few Things to Note

We're delighted with the interest we receive for our roles and love reviewing applications. However, we may not be able to respond to everyone individually. Rest assured, if your application stands out, we'll be in touch!