Read more

NFP People Limited; Burgess Hill; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Stakeholder pension

Life assurance

Medical cash plan

Learning & Development access

Employee assistance program

Bus pass

Generous holiday

Wellbeing activities

Job summary

NFP People Limited is seeking a Quality Manager to provide strategic leadership for a Mental Health Recovery Service in West Sussex. The role is part-time, hybrid (Burgess Hill/service venue) and operates with a fixed-term contract through March 31, 2028.

The post requires experience in regulated health or social care, leading quality improvement initiatives, and developing managers. You will work with the Registered Manager to enhance service performance and governance across the site.

Qualifications

• Significant experience within regulated health or social care services.
• Experience leading quality improvement, turnaround or service recovery programmes.
• Experience supporting and developing Registered Managers, operational managers or service leaders.
• Experience supporting people with complex needs within a regulated care environment.
• Experience identifying, managing and reporting strategic and operational risks.
• Experience supporting and developing staff.

Responsibilities

• Lead and coordinate quality improvement initiatives across the service.
• Maintain oversight of operational, quality, workforce and organisational risks affecting the service.
• Work collaboratively with the Registered Manager to strengthen service performance.
• Contribute to future service planning and organisational priorities.
• Maintain effective working relationships with commissioners, safeguarding teams, regulators and partner agencies.

Skills

Quality governance

Quality improvement

Leadership development

Risk management

Staff development

Regulated care experience

Job description

We have an exciting opportunity for a Quality Manager to play a vital role in providing support at a Mental Health Recovery service in West Sussex.

Position: Quality Manager

Location: Hybrid, Burgess Hill/service venue

Hours: 18.5 hours per week, 0.5 FTE

Contract: Fixed-term contract until 31 March 2028

Closing Date: Applications will be reviewed on a rolling basis; early application is encouraged.

About

As a Quality Manager, you will be working for a people-led organisation whose mission and values are to inspire change across Sussex.

About the Mental Health Recovery Service

Mental Health Recovery is a 20-place service for adults experiencing mental ill health across two sites in Burgess Hill, West Sussex. Both locations are CQC registered 'Good'.

About the Role

The Quality Manager is a new part-time and flexible strategic leadership role with a quality and governance focus, offering the opportunity to improve and support an established specialist mental health service. You will work alongside the long-standing Registered Manager.

Key Responsibilities

• Lead and coordinate quality improvement initiatives across the service.
• Maintain oversight of operational, quality, workforce and organisational risks affecting the service.
• Work collaboratively with the Registered Manager to strengthen service performance.
• Contribute to future service planning and organisational priorities.
• Maintain effective working relationships with commissioners, safeguarding teams, regulators and partner agencies.

Person Specification

To be successful in the role of Quality Manager, you will need to have great communication skills and be committed to the values of the organisation. Some of the key skills and experience you will need to bring include:

• Significant experience within regulated health or social care services.
• Experience leading quality improvement, turnaround or service recovery programmes.
• Experience supporting and developing Registered Managers, operational managers or service leaders.
• Experience supporting people with complex needs within a regulated care environment.
• Experience identifying, managing and reporting strategic and operational risks.
• Experience supporting and developing staff.

We welcome applications from experienced Registered Managers, Regional Managers, Quality Managers and Improvement Leads with experience of regulated mental health or social care services.

In Return

In recognition of its commitment to staff, the organisation has been awarded Gold Accreditation from Investors in People. It is also signed up to the Disability Confident employer scheme and has made the Mental Health at Work commitment.

You will also receive a fantastic benefits package including:

• 5.5% stakeholder pension scheme and life assurance scheme.
• Medical cash plan with BHSF.
• Access to the organisation's Learning and Development platform.
• Free and confidential employee assistance helpline for both personal and work-related concerns.
• Free new starter 28-day Network Saver Brighton bus pass.
• Generous holiday allowance starting at 27 days per annum pro rata, rising by one day for each year of service to a maximum of 32 days pro rata.
• The opportunity to participate in wellbeing and fundraising activities throughout the year.

The organisation is an equal opportunities employer using a fair and open recruitment process that fully complies with the requirements of the Equality Act 2010. It is committed to encouraging equality, equity, inclusion and diversity within the workplace. As an employer, the organisation is committed to promoting and supporting its people's social, physical and psychological health at work. Please let us know if you require any special arrangements or reasonable adjustments if called for interview. The organisation welcomes applications from individuals with lived experience.

An Enhanced with Adults DBS Check through the Disclosure and Barring Service is required for all successful applicants as a condition of employment for this post.

Other roles you may have experience of could include Quality and Compliance Manager, Quality Assurance Manager, CQC Quality Manager, Service Improvement Manager, Quality Improvement Lead, Registered Manager, Regional Manager, Mental Health Services Manager, Social Care Quality Manager, Governance and Quality Manager, or Service Recovery Lead.