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Brook Street; Eastbourne; On-site; GBP 38,000 - 43,000; Full time

Job summary

Brook Street in Eastbourne is seeking an experienced Service Improvement Manager to support two specialist mental health supported living services. The role centers on strategic leadership, transformation, quality improvement, and sustaining operational stability for adults with complex needs.

You will work alongside an existing Service Manager to drive positive change, strengthen team performance, ensure regulatory compliance (CQC), and embed person-centred, recovery-focused approaches across

Qualifications

• Significant leadership experience within mental health services.
• Experience managing supported living, residential, or community services.
• Knowledge of CQC standards and inspection processes.
• Experience leading service improvement or turnaround projects.
• Excellent leadership, coaching, and people management skills.
• Ability to work collaboratively while driving positive change.
• Previous Registered Manager experience.
• Understanding of NICE guidance and sector best practice frameworks.

Responsibilities

• Support operational leadership across the services
• Drive service improvement and transformation initiatives
• Embed a culture of quality, accountability, and continuous improvement
• Support compliance with regulatory and best practice frameworks
• Lead action plans and quality improvement projects
• Coach, mentor, and develop management and frontline teams
• Improve service performance and outcomes for people supported
• Work closely with senior leadership to implement strategic objectives
• Support audits, inspections, and governance processes
• Promote person-centred, recovery-focused approaches

Skills

Leadership

Quality improvement

Regulatory compliance

Change management

People management

Mental health services

NICE guidance

CQC standards

Job description

Service Manager - Mental Health Supported Living

Service Manager - Mental Health Supported Living

Eastbourne, East Sussex

Full Time | Permanent

Immediate Start Available

About the Opportunity

An established provider of specialist supported living services is seeking an experienced Service Improvement Manager to support the leadership and operational development of two supported living services in Eastbourne.

This is a pivotal role for an experienced manager who thrives in environments requiring transformation, quality improvement, and operational stability. The services support adults with mental health needs, autism spectrum conditions, and complex needs, providing person-centred support within specialist supported living accommodation.

The successful candidate will work alongside an existing Service Manager, helping to drive positive change, improve quality standards, strengthen team performance, and embed sustainable improvements across the services.

This role would suit an experienced Registered Manager, Service Manager, or Operations Manager with a strong background in mental health services and quality improvement.

About the Services

The services provide highly specialised supported living accommodation for adults with mental health and complex needs.

Service One

• 24-hour supported living service
• Supports individuals with mental health needs and autism
• Self-contained accommodation
• Combination of individual and responsive support
• Large private site with communal outdoor spaces

Service Two

• High-support specialist accommodation
• Supports individuals with complex mental health and additional needs
• Intensive person-centred support packages
• Designed for people who have struggled in traditional service settings

Both services are based in Eastbourne and are within walking distance of local amenities and community resources.

Key Responsibilities

• Support operational leadership across the services
• Drive service improvement and transformation initiatives
• Embed a culture of quality, accountability, and continuous improvement
• Support compliance with regulatory and best practice frameworks
• Lead action plans and quality improvement projects
• Coach, mentor, and develop management and frontline teams
• Improve service performance and outcomes for people supported
• Work closely with senior leadership to implement strategic objectives
• Support audits, inspections, and governance processes
• Promote person-centred, recovery-focused approaches

What We're Looking For

• Significant leadership experience within mental health services
• Experience managing supported living, residential, or community services
• Strong understanding of quality assurance and regulatory compliance
• Experience leading service improvement or turnaround projects
• Excellent leadership, coaching, and people management skills
• Ability to work collaboratively while driving positive change
• Previous Registered Manager experience
• Knowledge of CQC standards and inspection processes
• Experience supporting individuals with autism and complex needs
• Understanding of NICE guidance and sector best practice frameworks

Personal Qualities

We are looking for someone who is:

• Passionate about improving services and outcomes
• Confident leading teams through change
• Resilient and solution-focused
• Approachable and supportive
• Organised and performance-driven
• Able to quickly build credibility with teams and stakeholders

What's on Offer?

• Competitive salary of £37,690 - £43,075
• Opportunity to lead meaningful service improvements
• Supportive senior leadership team
• Chance to make a lasting impact on services and people's lives
• Career-enhancing leadership opportunity within a respected care provider