Service Quality Manager

TipTopJob; New Milton; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Car Allowance

Performance Bonus

DBS disclosure paid for

Pension Scheme

25 days annual leave

Job summary

TipTopJob is seeking a Service Quality Manager to support residential, nursing, homecare and specialist services across Weymouth, Bournemouth and Milford on Sea. The role focuses on audits, governance, action plans and embedding improvements to raise care standards.

The ideal candidate will have senior quality/compliance experience in adult social care, strong CQC knowledge, and the ability to travel regularly between services. A competitive package with car allowance and bonus is offered.

Qualifications

• Experience in quality, compliance, auditing or senior operational role in adult social care.
• Strong knowledge of CQC regulations and regulatory framework.
• Ability to review information critically and identify risks.

Responsibilities

• Complete quality, compliance and service audits and identify improvement areas.
• Review care documentation, governance systems and evidence of regulatory compliance.
• Support services to develop robust action plans after audits, inspections or concerns.
• Embed improvements with managers rather than only identifying changes.
• Monitor outstanding actions and challenge progress where needed.
• Support services preparing for or responding to CQC inspections and other regulatory activity.
• Identify emerging risks and ensure escalation.
• Provide coaching and guidance to managers and teams.
• Ensure changes are embedded and sustained.

Skills

Quality management

Auditing

CQC knowledge

Regulatory compliance

Stakeholder management

Travel flexibility

Job description

An incredible new job opportunity has arisen for a dedicated Service Quality Manager to support a range of care services, including residential, nursing, homecare and specialist services. Covering Weymouth, Bournemouth and Milford on Sea.

Our client is a leading healthcare provider that delivers high end nursing, residential, dementia, and respite care across the UK, with a portfolio of new:build homes offering the highest standards of luxury care.

As The Service Quality Manager Your Key Responsibilities Include

• Completing quality, compliance and service audits and identifying areas requiring improvement
• Reviewing care documentation, governance systems and evidence of regulatory compliance
• Supporting services to develop and complete robust action plans following audits, inspections or identified concerns
• Working alongside managers to embed improvements rather than simply identifying what needs to change
• Monitoring outstanding actions and providing appropriate challenge where improvements are not progressing
• Supporting services preparing for, or responding to, CQC inspections and other regulatory or commissioner activity
• Identifying emerging risks, themes and trends and ensuring these are appropriately escalated
• Providing practical advice, coaching and guidance to managers and teams
• Following up improvements to ensure changes have been embedded and sustained.
• Promoting a positive culture of learning, accountability and continuous improvement

The following skills and experience would be preferred and beneficial for the role:

• Proven experience in a quality, compliance, auditing or senior operational role within adult social care
• A strong working knowledge of CQC regulations and the regulatory framework
• Experience of auditing care services and developing and monitoring improvement plans
• The confidence to identify poor practice, challenge appropriately and support managers to make improvements
• The ability to review information critically, identify risk and distinguish between isolated issues and wider systemic concerns
• Strong written skills and the ability to produce clear, evidence:based reports
• Excellent communication and relationship:building skills
• The ability to manage your own workload and prioritise effectively across several services
• A practical, solutions:focused approach and a genuine commitment to improving outcomes for people receiving care
• The ability to travel regularly between services

The successful Service Quality Manager will receive an excellent salary of GBP55,000 per annum PLUS a Car Allowance and Performance Bonus This exciting position is a permanent full time role working 40 hours a week on days from 9am:5pm. In return for your hard work and commitment you will receive the following generous benefits:

• Monthly Car Allowance
• Excellent performance related bonus
• Comprehensive induction and training programme
• Opportunities for career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme
• Loyalty Bonus
• Full DBS disclosure paid for
• 25 days annual leave plus bank holidays entitlement
• Company Pension Scheme
• Employee Wellness Health Assured Benefit Program
• Employee Benefits and Discount Scheme

Experience of working across residential, nursing, homecare would be advantageous

Reference ID: 7390