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Everyone Matters Homes; Barrow-in-Furness; On-site; GBP 21,000 - 32,000; Full time

Job summary

Everyone Matters Homes in Barrow-in-Furness invites applications for a proactive Tenancy Support Officer to join our housing team. You will be the frontline contact for tenants, helping them navigate their tenancy journey and resolve issues with a compassionate, solution-focused approach.

You will manage leases and renewals, perform regular tenancy reviews, and work with our maintenance and reporting systems (Yardi) to keep records, rent, and requests up to date.

Responsibilities

• Act as the primary contact for tenants, guiding them through their tenancy lifecycle
• Assist with leases, renewals, and related documents to ensure clarity and compliance
• Conduct tenancy reviews to address concerns and promote positive engagement
• Use Yardi to maintain tenant records, rent payments, and maintenance requests
• Coordinate with maintenance teams to address repairs promptly and inform tenants of progress
• Support eviction procedures when required, following legal protocols and respectful communication

Skills

Tenant support

Communication skills

Problem solving

Tools

Yardi

Job description

We are seeking a proactive and dedicated Tenancy Support Officer to join our vibrant housing team. In this vital role, you will be the frontline champion for tenants, ensuring smooth tenancy management and fostering positive relationships. Your energetic approach will help tenants navigate their housing journey, resolve issues efficiently, and promote a sense of community. This position offers an exciting opportunity to make a tangible difference in people's lives while working within a dynamic and supportive environment.

Duties:

Act as the primary point of contact for tenants, providing guidance and support throughout their tenancy lifecycle

Assist tenants with lease agreements, renewals, and relevant documentation, ensuring clarity and compliance

Conduct regular tenancy reviews to address concerns, resolve disputes, and promote positive engagement

Utilize Yardi property management software to maintain accurate tenant records, rent payments, and maintenance requests

Negotiate lease terms and resolutions with tenants to foster mutually beneficial outcomes

Coordinate with maintenance teams to address repair requests promptly and keep tenants informed of progress

Support eviction procedures when necessary, ensuring adherence to legal protocols and respectful communication