Patch-Based Housing Officer: Tenant Support & Engagement

Tempest Resourcing Limited; Greater London; Sur place; GBP 27 000 - 37 000; Plein temps

Résumé du poste

Tempest Resourcing Limited is seeking a Housing Officer to manage a general needs patch and develop strong relationships with residents across the community. The role covers tenancy sustainment, ASB, audits, estate inspections, safeguarding and letting vacant properties to secure sustainable tenancies.

You will be the main point of contact for residents, work to resolve issues, support vulnerable tenants and ensure tenancies remain successful.

Qualifications

• Experience in housing management roles such as Housing Officer, Neighbourhood Officer or Tenancy Officer.
• Knowledge of tenancy-related legislation and best practices.
• Experience handling ASB and vulnerable residents.

Responsabilités

• Carrying out home visits, tenancy audits and estate inspections.
• Investigating anti-social behaviour and tenancy breaches.
• Supporting residents with tenancy-related issues and signposting to relevant services.
• Managing tenancy changes including mutual exchanges, successions and terminations.
• Working with colleagues to minimise arrears and support income recovery.
• Letting empty properties and ensuring sustainable tenancies.
• Identifying and responding to safeguarding concerns.
• Liaising with external agencies and attending court where required.
• Supporting resident engagement and assisting with complaint resolution.

Connaissances

Housing management

ASB handling

Estate inspections

Tenancy sustainment

Safeguarding

Lettings

Income recovery

Resident engagement

Communication

Description du poste

Tempest Resourcing Limited is seeking a Housing Officer to manage a general needs patch and develop strong relationships with residents across the community. The role covers tenancy sustainment, ASB, audits, estate inspections, safeguarding and letting vacant properties to secure sustainable tenancies.

You will be the main point of contact for residents, work to resolve issues, support vulnerable tenants and ensure tenancies remain successful.