Reactive Maintenance Scheduler – Technical Services

Corrigenda; Whiteley; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual Salary Review

31 days holiday inclusive of bankholid

Employee Assistance Programme

Bupa Cashplan

Refer a friend reward scheme – £750

Job summary

Hampshire County Council is seeking a Technical Services Administrator – Scheduling in Whiteley. The role focuses on organising and prioritising engineer and subcontractor work, ensuring calls and queries are answered promptly and meet client SLAs.

The post involves daily CAFM system updates, PO creation, WIP reporting, and coordinating with managers and contractors to keep tasks progressing safely and efficiently. A strong team player with IT skills is essential.

Qualifications

• Excellent attention to detail is essential.
• Ability to prioritise and work under pressure.
• Excellent problem solving and decision-making skills.
• IT literate with strong Word and Excel skills.
• Ability to work as part of a small team and to be a team player while also taking initiative.
• Confident and professional telephone manner.
• Excellent written and verbal communication skills.
• Excellent listening and questioning skills.

Responsibilities

• Schedule Reactive Maintenance tasks and quoted works.
• Monitor and assign urgent Reactive Maintenance tasks in line with client SLAs.
• Answer inbound calls and update jobs on the CAFM system.
• Raise purchase orders for materials and subcontractors.
• Manage WIP to ensure tasks progress and complete per SLAs.
• Update WIP reports weekly for client reporting.
• Liaise with technical managers, client relationship managers and engineers.
• Coordinate with external contractors for site updates on work in progress.
• Schedule engineer resources efficiently by geography.
• Ensure staff are qualified or experienced for assigned tasks.
• Daily CAFM system housekeeping (unassigned tasks, late paperwork).
• Perform other tasks as instructed by line manager.

Skills

Attention to detail

Prioritisation

Problem solving

IT literate (Word, Excel)

Team player; able to work autonomously

Telephone manner

Written and verbal communication

Listening and questioning

Tools

CAFM system

BI/reporting tools

Job description

Hampshire County Council is seeking a Technical Services Administrator – Scheduling in Whiteley. The role focuses on organising and prioritising engineer and subcontractor work, ensuring calls and queries are answered promptly and meet client SLAs.

The post involves daily CAFM system updates, PO creation, WIP reporting, and coordinating with managers and contractors to keep tasks progressing safely and efficiently. A strong team player with IT skills is essential.