Technical Services Administrator – Scheduling

Corrigenda Group Limited; Park Gate; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

31 days holiday incl. BH

Learning & Development opportunities

Employee Assistance Programme

Bupa Cashplan

Company pension scheme

Refer a friend £750

Job summary

Corrigenda Ltd is hiring a Technical Services Administrator – Scheduling in Segensworth. The role focuses on organizing and prioritising engineers’ schedules and monitoring progress to meet client SLAs.

The successful candidate will handle inbound calls, update the CAFM system, raise purchase orders, and ensure efficient resource allocation across the team. A customer-focused approach and strong IT skills are essential.

Qualifications

• Excellent attention to detail and accuracy in scheduling tasks.
• Ability to prioritise and work under pressure to meet client SLAs.
• Strong problem solving and decision making under tight deadlines.
• IT literate with Word and Excel proficiency.
• Able to work in a small team and also independently.
• Confident professional telephone and verbal communication.
• Excellent written and verbal communication skills.
• Willingness to learn and adapt in a facilities management setting.

Responsibilities

• Schedule Reactive Maintenance tasks and quoted works to meet client SLAs.
• Monitor and assign urgent tasks ensuring timely attendance.
• Answer inbound calls and update CAFM system with progress.
• Raise purchase orders for materials and subcontractors.
• Manage WIP to reflect progress and reporting accuracy.
• Provide weekly updates and liaise with managers and engineers.
• Coordinate with external contractors for site updates.

Skills

Attention to detail

Prioritisation under pressure

Problem solving

Microsoft Word

Microsoft Excel

Team player

Telephone manner

Written and verbal comms

Tools

CAFM system

BI/Reporting tools

MS Office suite

Job description

Technical Services Administrator - Scheduling

Technical Services Administrator – Scheduling
Full Time (40 hours)
Salary: Competitive (subject to knowledge and experience)
Location: Segensworth

About Corrigenda Ltd
Corrigenda is a trusted provider of facilities management and building maintenance services across the South of England. With a strong reputation for reliability, quality, and personal service, we’ve proudly supported public and private sector clients for over two decades.
As part of the Apleona Group, a leading European real estate and facility management organisation, we combine local expertise with the strength and innovation of a major international group. This partnership enhances our ability to deliver smarter, more sustainable solutions, while staying true to our core values of professionalism, respect, and long-term commitment.
Joining Corrigenda means becoming part of a team that values traditional craftsmanship, invests in its people, and looks ahead to a bright, innovative future in facilities management.

Job Summary

This role involves organising and priortising work schedules for engineers/sub-contractors and monitoring the progression of those works.The resource scheduler will ensure that calls and queries are responded to within a timely manner and meet client SLAs and expectations.The resource scheduler is the first point of call to resolve urgent issues/scenarios that may arise whilst remaining calm and professional.

Key Responsibilities will Include (but not limited to):

• Scheduling Reactive Maintenance tasks and Quoted works to be completed
• Monitoring and assigning urgent Reactive Maintenance tasks, ensuring that they are attended to in line with Client SLAs and expectations
• Answering inbound calls and updating jobs on CAFM system
• Raising purchase orders for materials and subcontractors
• WIP management to ensure that reactive maintenance tasks are progressed and completed in accordance with Client SLA’s
• Updating work in progress (WIP) reports on weekly basis to ensure these are kept up to date for reporting to client
• Liaising with technical managers, client relationship managers and engineers to ensure that Reactive Maintenance tasks are completed in accordance with Client SLAs
• Liaising with external contractors to attend site and get updates on work in progress
• Scheduling engineer resources in an efficient geographical method
• Ensuring that only appropriately qualified or experienced staff carry out services allocated to them efficiently, safely and to standard
• Daily “housekeeping” of CAFM systems including checking for unassigned tasks, chasing up late paperwork etc
• Any other tasks, within capabilities, as instructed by line manager

Knowledge, Experience and Skills:

Essential

• Excellent attention to detail
• Ability to prioritise and work under pressure
• Excellent problem solving and decision-making skills
• IT Literate with strong Microsoft Word, Excel skills and knowledge
• Ability to work as part of a small team and to be a” Team Player’ whilst demonstrating initiative and ability to work independently
• Confident and professional telephone manner
• Excellent written and verbal communication skills
• Excellent listening and questioning skills

Desirable

• Experience within a Hard FM or Facilities Management environment
• Previous experience in a supervisory scheduling role
• Experience using BI/reporting tools

Package:

• Competitive Salary
• Annual Salary Review
• Overtime Opportunities
• 31 days holiday inclusive of bank holidays
• Extensive Learning & Development opportunities, including opportunities for progression.
• Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries.
• Bupa Cashplan – benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Enrolment into our pension scheme
• Refer a friend reward scheme – worth £750 per referral

Corrigenda are proud to be an equal opportunities employer. We are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status

Join us to be part of a diverse workforce that values collaboration, growth, and opportunity for all.