Reactive Maintenance Operations Lead — Flexible Hours

HAWK3 Talent Solutions; Newport; On-site; GBP 45,000 - 55,000; Full time

Job summary

Hawk 3 Talent Solutions are recruiting on behalf of a client in Newport for an Operations Manager – Reactive Maintenance on a 6-month contract. The role leads teams, coordinates reactive maintenance, and oversees temporary accommodation and void property works, ensuring safe, timely delivery and quality.

The ideal candidate has a strong background in building maintenance or facilities management, with experience managing DLOs and contractors, plus budgeting and KPI delivery.

Qualifications

• Experience managing operational teams within a maintenance or property environment.
• Strong technical knowledge of building maintenance and construction practices.
• Experience managing DLOs, contractors and subcontractors.
• Experience delivering and coordinating multi-disciplinary maintenance works.
• Strong commercial awareness, including budgets, quotations, variations and cost control.
• Experience working to KPIs, contractual requirements and service targets.
• A good understanding of procurement, contractor management and health & safety.
• The ability to inspect properties and accurately scope maintenance and refurbishment works.
• Strong leadership, communication and stakeholder management skills.
• Excellent organisational and problem-solving skills.

Responsibilities

• Lead and develop Team Leaders, Works Coordinators and operational teams.
• Oversee the planning, prioritisation and allocation of reactive maintenance works.
• Manage emergency, urgent and routine repairs, ensuring agreed timescales are achieved.
• Oversee temporary accommodation and void property works.
• Manage Direct Labour Operatives, contractors and subcontractors.
• Monitor service performance, KPIs, budgets and contractual requirements.
• Identify and resolve complex operational issues and service failures.
• Prepare quotations, specifications, schedules of work and cost estimates.
• Monitor project costs, variations and profitability.
• Ensure contractors and suppliers deliver safely, on time and to specification.
• Maintain oversight of key property compliance requirements.
• Support effective emergency, out-of-hours and service continuity arrangements.
• Manage customer enquiries, complaints and stakeholder relationships.
• Drive continuous improvement across the service.

Skills

Team leadership

Stakeholder management

Problem solving

Organisational skills

Communication

Education

HNC/HND or NVQ Level 4/5

Job description

Hawk 3 Talent Solutions are recruiting on behalf of a client in Newport for an Operations Manager – Reactive Maintenance on a 6-month contract. The role leads teams, coordinates reactive maintenance, and oversees temporary accommodation and void property works, ensuring safe, timely delivery and quality.

The ideal candidate has a strong background in building maintenance or facilities management, with experience managing DLOs and contractors, plus budgeting and KPI delivery.