Operations Manager (Reactive Maintenance)

HAWK3 Talent Solutions; Newport; On-site; GBP 45,000 - 55,000; Full time

Job summary

Hawk 3 Talent Solutions are recruiting on behalf of a client in Newport for an Operations Manager – Reactive Maintenance on a 6-month contract. The role leads teams, coordinates reactive maintenance, and oversees temporary accommodation and void property works, ensuring safe, timely delivery and quality.

The ideal candidate has a strong background in building maintenance or facilities management, with experience managing DLOs and contractors, plus budgeting and KPI delivery.

Qualifications

• Experience managing operational teams within a maintenance or property environment.
• Strong technical knowledge of building maintenance and construction practices.
• Experience managing DLOs, contractors and subcontractors.
• Experience delivering and coordinating multi-disciplinary maintenance works.
• Strong commercial awareness, including budgets, quotations, variations and cost control.
• Experience working to KPIs, contractual requirements and service targets.
• A good understanding of procurement, contractor management and health & safety.
• The ability to inspect properties and accurately scope maintenance and refurbishment works.
• Strong leadership, communication and stakeholder management skills.
• Excellent organisational and problem-solving skills.

Responsibilities

• Lead and develop Team Leaders, Works Coordinators and operational teams.
• Oversee the planning, prioritisation and allocation of reactive maintenance works.
• Manage emergency, urgent and routine repairs, ensuring agreed timescales are achieved.
• Oversee temporary accommodation and void property works.
• Manage Direct Labour Operatives, contractors and subcontractors.
• Monitor service performance, KPIs, budgets and contractual requirements.
• Identify and resolve complex operational issues and service failures.
• Prepare quotations, specifications, schedules of work and cost estimates.
• Monitor project costs, variations and profitability.
• Ensure contractors and suppliers deliver safely, on time and to specification.
• Maintain oversight of key property compliance requirements.
• Support effective emergency, out-of-hours and service continuity arrangements.
• Manage customer enquiries, complaints and stakeholder relationships.
• Drive continuous improvement across the service.

Skills

Team leadership

Stakeholder management

Problem solving

Organisational skills

Communication

Education

HNC/HND or NVQ Level 4/5

Job description

Operations Manager – Reactive Maintenance

Newport, NP10
Up to £50,000 per annum
6-month initial contract
8:30am–4:30pm | Flexible between 7:00am–7:00pm

Operations Manager – Reactive Maintenance | Newport

On behalf of our client, we are seeking an experienced Operations Manager – Reactive Maintenance to join their team on an initial 6-month contract.

This is an excellent opportunity for an experienced maintenance professional to take a senior operational role, leading teams and overseeing the successful delivery of reactive maintenance, temporary accommodation and void property works.

You will be responsible for ensuring works are appropriately planned, resourced and delivered safely, efficiently and to the required quality and service standards.

The Role

As Operations Manager – Reactive Maintenance, you will:

• Lead and develop Team Leaders, Works Coordinators and operational teams.
• Oversee the planning, prioritisation and allocation of reactive maintenance works.
• Manage emergency, urgent and routine repairs, ensuring agreed timescales are achieved.
• Oversee temporary accommodation and void property works.
• Manage Direct Labour Operatives, contractors and subcontractors.
• Monitor service performance, KPIs, budgets and contractual requirements.
• Identify and resolve complex operational issues and service failures.
• Prepare quotations, specifications, schedules of work and cost estimates.
• Monitor project costs, variations and profitability.
• Ensure contractors and suppliers deliver safely, on time and to specification.
• Maintain oversight of key property compliance requirements.
• Support effective emergency, out-of-hours and service continuity arrangements.
• Manage customer enquiries, complaints and stakeholder relationships.
• Drive continuous improvement across the service.

About You

We’re looking for an experienced Operations Manager, Maintenance Manager, Contracts Manager or similar with a strong background in building maintenance, construction, housing or facilities management.

You will ideally have:

• Proven experience managing operational teams within a maintenance or property environment.
• Strong technical knowledge of building maintenance and construction practices.
• Experience managing DLOs, contractors and subcontractors.
• Experience delivering and coordinating multi-disciplinary maintenance works.
• Strong commercial awareness, including budgets, quotations, variations and cost control.
• Experience working to KPIs, contractual requirements and service targets.
• A good understanding of procurement, contractor management and health & safety.
• The ability to inspect properties and accurately scope maintenance and refurbishment works.
• Strong leadership, communication and stakeholder management skills.
• Excellent organisational and problem-solving skills.
• HNC/HND, NVQ Level 4/5 or equivalent relevant qualification.
• IOSH Managing Safely and SMSTS/SSSTS, or willingness to obtain.
• An appropriate UK driving licence.

Closing date is 03.10.2026 Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.