Station Customer Experience Leader

Chiltern Railways; Greater London; Presencial; GBP 43 000 - 58 000; Tempo integral

Resumo da oferta

Chiltern Railways is seeking a Customer Experience Manager at London Marylebone to lead our people in delivering a world-class journey from arrival to departure. You will coach and empower teams, uphold safety and presentation standards, and ensure every customer receives a safe, enjoyable, and seamless experience.

This fixed-term role includes inspirational leadership, a focus on engagement, and delivering exceptional customer outcomes for our passengers.

Responsabilidades

• Lead the delivery of a world class customer experience at London Marylebone through inspirational leadership and high standards of presentation, security and safety.
• Inspire the team to maintain a highly engaging customer journey from arrival to departure.
• Ensure safety, security and presentation requirements are met and champion a culture of customer excellence.

Descrição da oferta de emprego

Chiltern Railways is seeking a Customer Experience Manager at London Marylebone to lead our people in delivering a world-class journey from arrival to departure. You will coach and empower teams, uphold safety and presentation standards, and ensure every customer receives a safe, enjoyable, and seamless experience.

This fixed-term role includes inspirational leadership, a focus on engagement, and delivering exceptional customer outcomes for our passengers.