Platform Station Host: Customer Care & Rail Dispatch

Chiltern Railways; Banbury; On-site; GBP 31,000 - 38,000; Full time

Job summary

Chiltern Railways in Banbury is seeking a Platform Station Host to join us, working from Banbury Station. The role focuses on ensuring punctual train dispatch and keeping the station well presented, on platforms and in the booking hall, with responsibility for the car park as well.

You will assist customers, including those needing disabled assistance, and provide information via the Public address system. A professional appearance and strong communication are essential in this permanent,

Qualifications

• Customer service experience required.
• Cash handling experience required.
• Computer literacy required.
• Good literacy and numeracy skills required.
• Honest and trustworthy.
• Demonstrate good judgement in various areas of the role.
• Remain calm, confident and professional at all times even under pressure.
• Ability to make professional decisions on behalf of the business.
• Attitude and aptitude to understand and operate on-site equipment.
• Ability to work as a team as well as perform tasks alone.
• Excellent communication both verbal and written skills.
• Excellent interpersonal skills.
• Ability to deal with conflict situations.
• Smart and presentable appearance.
• GCSE English and Maths at A-C grades are required.

Responsibilities

• Maintain overall appearance and cleanliness of the station to the highest standard.
• Ensure trains are dispatched in accordance with the rule book.
• Provide proactive and reactive customer care across the station.
• Take responsibility for station announcements during disruption.
• Assist customers through ticket gates and provide information.
• Be the point of contact for car park issues when security is not present.
• Read notices and adhere to instructions.
• Change station posters and replenish leaflet content as advised.
• Order cleaning materials through the Customer Service Manager.
• Assist in training new staff as appropriate.
• Assist Retail Station Hosts with cash collection as requested.

Skills

Customer service

Cash handling

Computer literacy

Literacy & numeracy

Decision making

Calm under pressure

Teamwork

Communication

Interpersonal skills

Conflict management

Professional appearance

Education

GCSE English & Maths (A-C)

Job description

Chiltern Railways in Banbury is seeking a Platform Station Host to join us, working from Banbury Station. The role focuses on ensuring punctual train dispatch and keeping the station well presented, on platforms and in the booking hall, with responsibility for the car park as well.

You will assist customers, including those needing disabled assistance, and provide information via the Public address system. A professional appearance and strong communication are essential in this permanent,