Rail Sales & CRM Coordinator

Job Advert; Tendring; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Job Advert Rail Sales Coordinator is based at Head Office in Clacton-on-Sea, Essex. You will manage customer enquiries, coordinate sales opportunities and maintain CRM records to support accurate forecasting and decisions.

This role offers a Monday to Friday pattern, 37.5 hours per week, with a salary of £34,000-£38,000 depending on experience and an annual bonus. Join a collaborative team delivering strong commercial performance.

Qualifications

• Strong organisational skills and excellent attention to detail.
• The ability to manage multiple priorities, deadlines and follow-up actions effectively.
• Confident written and verbal communication skills, with a professional and customer-focused approach.
• The initiative to identify outstanding actions, resolve issues and keep work progressing.
• Experience using CRMs

Responsibilities

• Managing customer enquiries: Monitor the shared Rail inbox and incoming calls, assess enquiries and direct opportunities to the appropriate team members.
• Coordinating sales opportunities: Track follow-ups, allocate actions, set reminders and escalated overdue activities to keep opportunities progressing.
• Maintaining CRM accuracy: Keep customer, project and opportunity records up to date, including sales stages, values, expected close dates and next steps.
• Reporting and analysis: Maintain sales dashboards, opportunity reports, product application data and KPI information to support weekly sales meetings and forecasting.
• Supporting quotations: Prepare standard quotations and assist the Rail sales team with quotation documentation and customer responses.
• Improving customer communication: Maintain product information, standard response templates and supporting documentation to help the team respond consistently and efficiently.
• Coordinating meetings and actions: Arrange meetings, record agreed actions and ensure follow-ups are completed.
• Working collaboratively: Liaise with Order Management and other internal departments to ensure accurate information is transferred as sales opportunities progress into orders.
• Driving continuous improvement: Identify ways to improve commercial processes, reporting and customer response times.

Job description

Job Advert Rail Sales Coordinator is based at Head Office in Clacton-on-Sea, Essex. You will manage customer enquiries, coordinate sales opportunities and maintain CRM records to support accurate forecasting and decisions.

This role offers a Monday to Friday pattern, 37.5 hours per week, with a salary of £34,000-£38,000 depending on experience and an annual bonus. Join a collaborative team delivering strong commercial performance.