Customer Service & Sales Coordinator (CRM & Quotations)

Ibstock Plc; Newcastle-under-Lyme; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Digicare+ provided by Aviva

10% matched pension

3x life insurance

Share Save scheme

Job summary

Ibstock Plc in Newcastle-under-Lyme is recruiting a Customer Service Sales Coordinator at our Parkhouse Sales Office for a 12-month fixed term maternity cover. The role supports customer enquiries, price requests, orders and CRM updates.

Responsibilities include processing quotations, coordinating deliveries, and collaborating with transport and sales teams to promote stock and increase sales. We seek an energetic team player with strong communication skills.

Qualifications

• Good interpersonal and communication skills - verbal and written.
• Evidence of working as part of an effective team.
• Participation in training events, which may necessitate travel and overnight stays.
• Excellent telephone manner and accurate keyboard skills.
• Flexible and enthusiastic individual able to work under pressure and use own initiative.
• Working knowledge in Microsoft applications including email, Excel and Word.
• Full driving Licence.

Responsibilities

• Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
• Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
• Entry of Quotations, Sales Orders, Samples Requests and Schedules.
• Investigating credit requests and additional invoices.
• Preparing Credit notes.
• Ensure that regular and accurate updates are made on company CRM package.
• Liaising with Transport
• Order Book and schedule Clearance
• Checking of Acknowledgements
• Soft sales, working with external team and customers to promote stocks and increase sales

Skills

Interpersonal skills

Communication skills

Telephone manner

Keyboard skills

Teamwork

Initiative

Microsoft Excel

Microsoft Word

Driving license

Tools

CRM software

Job description

Ibstock Plc in Newcastle-under-Lyme is recruiting a Customer Service Sales Coordinator at our Parkhouse Sales Office for a 12-month fixed term maternity cover. The role supports customer enquiries, price requests, orders and CRM updates.

Responsibilities include processing quotations, coordinating deliveries, and collaborating with transport and sales teams to promote stock and increase sales. We seek an energetic team player with strong communication skills.