Rail Sales Coordinator

Job Advert; Tendring; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Job Advert Rail Sales Coordinator is based at Head Office in Clacton-on-Sea, Essex. You will manage customer enquiries, coordinate sales opportunities and maintain CRM records to support accurate forecasting and decisions.

This role offers a Monday to Friday pattern, 37.5 hours per week, with a salary of £34,000-£38,000 depending on experience and an annual bonus. Join a collaborative team delivering strong commercial performance.

Qualifications

• Strong organisational skills and excellent attention to detail.
• The ability to manage multiple priorities, deadlines and follow-up actions effectively.
• Confident written and verbal communication skills, with a professional and customer-focused approach.
• The initiative to identify outstanding actions, resolve issues and keep work progressing.
• Experience using CRMs

Responsibilities

• Managing customer enquiries: Monitor the shared Rail inbox and incoming calls, assess enquiries and direct opportunities to the appropriate team members.
• Coordinating sales opportunities: Track follow-ups, allocate actions, set reminders and escalated overdue activities to keep opportunities progressing.
• Maintaining CRM accuracy: Keep customer, project and opportunity records up to date, including sales stages, values, expected close dates and next steps.
• Reporting and analysis: Maintain sales dashboards, opportunity reports, product application data and KPI information to support weekly sales meetings and forecasting.
• Supporting quotations: Prepare standard quotations and assist the Rail sales team with quotation documentation and customer responses.
• Improving customer communication: Maintain product information, standard response templates and supporting documentation to help the team respond consistently and efficiently.
• Coordinating meetings and actions: Arrange meetings, record agreed actions and ensure follow-ups are completed.
• Working collaboratively: Liaise with Order Management and other internal departments to ensure accurate information is transferred as sales opportunities progress into orders.
• Driving continuous improvement: Identify ways to improve commercial processes, reporting and customer response times.

Job description

Rail Sales Coordinator

Location: Head Office, Clacton-on-Sea, Essex

Working hours: Monday to Friday, 8:30am-5:00pm (37.5 hours per week)

Salary: £34,000-£38,000 per annum, depending on experience

Bonus: Annual

About the role

Are you highly organised, proactive and confident managing multiple priorities? Do you enjoy keeping things moving, following up on actions and ensuring customers receive an excellent service?

We're looking for a Rail Sales Coordinator to join our Rail team at our Head Office in Clacton-on-Sea, Essex.

This is an important role supporting our commercial activity, coordinating customer enquiries, managing sales opportunities and ensuring nothing gets missed. You'll take ownership of the day-to-day coordination of our Rail sales pipeline, helping maintain accurate CRM records, monitor follow-ups, prepare quotations and provide valuable reporting to support business growth.

Working closely with the Rail team and other internal departments, you'll help improve visibility of sales opportunities, streamline processes and ensure customers receive timely, professional responses.

This is an excellent opportunity for someone who enjoys taking responsibility, working with data and people, and making a real difference to how a commercial team operates.

What you'll be doing

• Managing customer enquiries: Monitor the shared Rail inbox and incoming calls, assess enquiries and direct opportunities to the appropriate team members.

• Coordinating sales opportunities: Track follow-ups, allocate actions, set reminders and escalated overdue activities to keep opportunities progressing.

• Maintaining CRM accuracy: Keep customer, project and opportunity records up to date, including sales stages, values, expected close dates and next steps.

• Reporting and analysis: Maintain sales dashboards, opportunity reports, product application data and KPI information to support weekly sales meetings and forecasting.

• Supporting quotations: Prepare standard quotations and assist the Rail sales team with quotation documentation and customer responses.

• Improving customer communication: Maintain product information, standard response templates and supporting documentation to help the team respond consistently and efficiently.

• Coordinating meetings and actions: Arrange meetings, record agreed actions and ensure follow-ups are completed.

• Working collaboratively: Liaise with Order Management and other internal departments to ensure accurate information is transferred as sales opportunities progress into orders.

• Driving continuous improvement: Identify ways to improve commercial processes, reporting and customer response times.

What we're looking for

We're looking for someone who is organised, dependable and proactive, with the confidence to take ownership of tasks and see them through to completion.

You’ll ideally have:

• Strong organisational skills and excellent attention to detail.

• The ability to manage multiple priorities, deadlines and follow-up actions effectively.

• Confident written and verbal communication skills, with a professional and customer-focused approach.

• The initiative to identify outstanding actions, resolve issues and keep work progressing.

• Experience using CRM s